Vendor Relations Specialist

Aston Carter

7d•$20 - $23•Onsite

About The Position

The Vendor Relations Specialist plays a key role in expanding and maintaining a network of qualified, competitive service providers. This position requires strong organizational skills and the ability to manage multiple tasks, reports, and provider relationships. You will be responsible for onboarding, compliance tracking, and issue resolution, while supporting various departments and initiatives.

Requirements

Proficient in Microsoft Office (Excel, Outlook, Word); experience with Office 365, SharePoint, and CRM databases is a plus.
Strong written and verbal communication skills.
1–3 years of experience in the service industry, customer support, or telemarketing.
High school diploma or equivalent required; college degree or related experience preferred.
Excellent interpersonal skills, reliability, commitment, and teamwork.

Nice To Haves

Communication proficiency (oral and written).
Customer focus.
Team orientation.
Multi-tasking.
Problem-solving and data analysis.
Sense of urgency in a fast-paced environment.
Data entry, customer service, and order entry experience.
Invoicing and work order experience.

Responsibilities

Oversee new provider setup, including data entry, training, and document collection.
Maintain accurate provider network data and monitor compliance by managing critical documents.
Prepare and deliver communications regarding system changes, enhancements, and policy updates.
Address provider inquiries and resolve issues related to performance, billing, payments, and technology.
Support Service Provider Managers with reporting, administrative, clerical, and technical tasks.
Manage help desk operations, shared inboxes, and provider portal functionality.
Collect and analyze data to evaluate network coverage and provider performance.