Vendor Product Manager, re:Cycle Reverse Logistics

Amazon • Greencastle, PA

6d

About The Position

The re:Cycle Reverse Logistics Operations team offers worldwide cloud computing
providers with a centralized means to sort, function test, in-warranty return,
and disposition server and networking assets that break or are no longer needed
in the fleet. The team is seeking a detail-oriented, creative, and self-driven
Vendor Product Manager to support its global operations by owning and driving
the team's continuous improvement initiative roadmap and the outreach mechanisms
that fuel it — ensuring that the team is not only delivering on the big
strategic initiatives, but consistently engaging with builders to understand
their day-to-day pain points and dedicating resources to the smaller
enhancements that add up to big gains over time.

This role will be responsible for delivering $1M in annualized business benefit
through continuous improvement software enhancements, primarily focused on
low-to-medium complexity frontend and user experience improvements that make the
system faster, smarter, and easier to use for 400+ global operators. This is
strategically significant in helping the organization realize it's larger goal
to drive 10% YoY operating efficiencies that enable us to scale our services to
accomplish more with less long-term. Proactively engaging with Ops builders and
leaders to identify improvement opportunities, using hard data and anecdotes to
evaluate and prioritize requests, designing wireframes and workflow diagrams to
communicate solutions, and driving user acceptance testing and change management
to bring those solutions to life are all in a day's work for this Vendor Product
Manager.

Requirements

• 3+ years of user experience designer, interaction designer, information architect, or similar design-related role experience
• 2+ years of program management, logistics, operations, supply chain, transportation, or related field experience
• Experience managing inventory in warehousing, retail or distribution setting
• 1+ years of Microsoft Office including Outlook, Word, and Excel experience

Nice To Haves

• Bachelor's degree in computer science, computer engineering, or related field, or experience in software development
• Knowledge of Six Sigma, Lean manufacturing efforts, transportation/logistics and/or fulfillment/distribution centers
• Experience communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Experience working with and managing third party vendors
• Experience identifying and reviewing test plans, test cases and testing results with a strong QA background

Responsibilities

• Taking Ownership of the team's continuous improvement initiative roadmap, managing ticket queue, prioritization, and tradeoffs to ensure the right work is getting done at the right time.
• Owning the team's in-path builder outreach mechanisms — driving recurring engagement programs and communications that proactively pipeline continuous improvement ideas from Ops builders and leaders.
• Proactively engaging with stakeholders to identify system pain points, collecting user anecdotes and hard data to analyze each request and quantify business benefits (dollar impact, clicks avoided, time saved).
• Designing wireframes, workflow diagrams, and user interface concepts to communicate proposed solutions clearly to both technical and non-technical audiences.
• Documenting and executing user acceptance test requirements to ensure new features are validated thoroughly before production release.
• Supporting change management and product documentation to drive user adoption and maintain program records.
• Providing regular programmatic status updates and progress reports on outreach mechanisms and delivery against continuous improvement goals.
• Coordinating recurring meetings with key stakeholders to track status, identify risks and barriers, and drive deliverables, ensuring consistent alignment across all teams.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level