Vendor Performance Management Intern

Continental Finance Company • Buffalo, NY

2d • $25 - $25 • Hybrid

About The Position

Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Vendor Performance Management Intern to support our operation team.

Continental Finance Company interns get real-life exposure to the daily duties of the department. They spend the summer as a valued member of their respective team, learning business skills and assisting with a variety of projects that have an impact on the business operations. An additional focus of the program will be to complete a final project that will be an overview of activities, tasks and experiences throughout the 10-week program.

Requirements

• Currently enrolled in and working toward an undergraduate degree (preferred focus on business, operations, analytics, or a related field)
• Available to work 40 hours per week (hybrid) for the 10-week summer program: June 2nd – August 6th, 2026
• Strong formal writing skills with the ability to clearly document processes and procedures
• High attention to detail and ability to follow structured workflows
• Strong written and verbal communication skills
• Demonstrated skills in Microsoft Office applications; familiarity with Power BI is a plus
• Ability to learn new systems and understand operational processes
• Ability to work independently and collaboratively within a team environment

Responsibilities

• Responsible for execution of project tasks outlined by the mentor
• Directly assist the Vendor Relations Manager in reviewing, documenting, and enhancing contact center performance management procedures
• Support the development of a comprehensive catalog of contact center performance management procedures
• Observe and document real-life execution of vendor performance processes, including communication with and management of vendor personnel
• Assist in analyzing vendor and contact center performance data to ensure procedures are accurate and effective
• Support continuous improvement efforts by identifying gaps, inconsistencies, or opportunities within existing procedures
• Utilize Power BI to review and support performance reporting and documentation efforts
• Collaborate with internal stakeholders to ensure procedures align with operational and performance goals
• Assist in documenting findings, recommendations, and finalized performance management procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 101-250 employees