Vendor Performance Excellence Manager - W2

eTek IT Services • Cincinnati, OH

19h

About The Position

In this role, your primary focus will be on ensuring contractual compliance and identifying and eliminating contractual value leakage in a complex, global technology ecosystem. You will take the lead role in interpreting and understanding contracts, optimizing vendor performance, implementing continuous improvement initiatives, conducting data analysis for enhanced service delivery and participating in activities supporting future RFP's.

Requirements

• A minimum of 10 years of experience in technology services contract compliance
• Understanding of technology terminology, processes and systems.
• A results-oriented mindset and a keen focus on identifying waste
• Expertise in budget and spend forensic analysis
• Prior experience in vendor performance management, contract interpretation, risk management, data analysis
• Bachelor's degree in Business, Finance, Technology or related field. In lieu of bachelors degree, +10 years in a leadership role in Managed Services Vendor Management or Operations Excellence.
• Metrics and data driven.
• Strong analytical and problem-solving skills.
• Ability to interpret KPI/SLA and take appropriate action (including communicating the need for performance penalties). Ability to create metrics as necessary to evaluate process outputs.
• Deep curiosity and a passion for diving into data to uncover underperformance opportunities.
• Strong interpersonal and communication skills. Ability to influence and influence/coordinate effort without a direct reporting structure is a must.
• Team oriented with a passion for driving successful outcomes.
• Customer obsession and an ownership mindset. Ability to rapidly earn trust.
• Basic understanding of technology terminology, processes and systems.

Nice To Haves

• Lean certification (green belt or higher) from an accredited organization or previous employer or ITIL certification.
• Prior experience in vendor performance management, contract interpretation, risk management, data analysis (including budget and spend forensic analysis) is preferred.

Responsibilities

• Contract Interpretation: Evaluate contracts to pinpoint areas for optimization and efficiency gains. Work closely with internal stakeholders to implement process changes to deliver improved service results.
• Vendor Performance Management: Conduct in-depth analyses to identify inefficiencies, missed deliverables and areas for improvement in established vendor contracts. Collaborate with internal stakeholders (operations, procurement, legal, etc.) to implement waste elimination strategies and enhance overall service delivery. Develop and deploy metrics focused on the integration of quality, timeliness of delivery and cost optimization.
• Continuous Improvement: Lead initiatives to systematically identify and eliminate wastes within processes. Apply lean methodologies to drive efficiency gains and cost savings.
• Communication: Participate and take a strong leadership role in weekly, monthly and quarterly reviews of strategic vendor performance. Act as the subject matter expert for specific Strategic contracts and educate stakeholders on contractual expectations and entitlements.
• Risk Management: Analyze and communicate risks associated with absence of contractually mandated vendor services to key stakeholders and ensure mitigation measures are implemented.
• Data Analysis and Budget Forensic Analysis: Dive deep into data to uncover patterns, trends, and areas of potential improvement. Conduct forensic analysis on vendor invoicing to identify anomalies and areas for investigation.
• Technology Integration: Utilize solutions to streamline operations and eliminate technology-related wastes. Stay informed about technological advancements to identify opportunities for integration and improvement.

What This Job Offers

• Career Level: Manager