Manager, Vendor Performance

HF Management Services•Lake Mary, NY

4d•Hybrid

About The Position

The Manager, Vendor Performance is responsible for the direct and/or indirect management of all Healthfirst onshore and offshore delegated vendors. The team led by this manager is responsible for the successful onboarding, relationship management, and monitoring of delegated vendor performance by assuring adherence with Key Performance Indicators (KPIs), Service Level Agreements (SLAs), vendor compliance, and regulatory requirements. Work Schedule This position requires three days per week in office (Tues/Wed/Thurs) at either: 100 Church Street, NYC or 1101 Greenwood, FL.

Requirements

Bachelor's degree from an accredited institution or equivalent work experience
Delegated vendor management oversight work experience
Experience communicating and influencing impact and progress to senior leadership
Domestic and international travel may be required

Nice To Haves

Expertise in healthcare operations
Management experience in an operational department within the healthcare industry
Experience developing strategy and processes for a department or function

Responsibilities

Ensure successful onboarding and offboarding of Healthfirst delegated vendors
Continuously review and update vendor performance goals and expectations
Monitor and manages delivery of vendor services through periodic review meetings
Leverage delegated vendor scorecards with key stakeholders to objectively review vendor performance & address key concerns
Oversee day-to-day vendor relationship and performance tracking; Ensure all vendor performance issues are resolved
Ensure vendor performance variance and failed KPIs are documented and corrective action plans are implemented
Assess and address risk and growth areas through the strategic management of vendor relationships
Ensure timely completion and appropriate follow up on vendor desk audits
Communicate delegated vendor results and collaborate with various departments to identify delegated vendor improvements
Prepare and conduct daily/weekly/monthly presentations to Senior Management on delegated vendor performance and results
Engage in regular communication with delegated vendor performance support team to ensure production support activities being supported are in line with service level agreements and business needs
Develop an effective team through hiring, training, coaching, and providing ongoing and constructive feedback
Conduct regular department/unit/office meetings to inform staff of performance, results and new changes or issues impacting the department and/or company
Demonstrate and maintain in-depth knowledge of the business success drivers, healthcare industry trends, and the competitive marketplace to provide measures and metrics to move the Healthfirst delegated vendor partner management department to a ‘Best-In-Class’ operation
Additional duties as assigned