Vendor Partner Account Specialist

VGM Group, Inc•Waterloo, IA

7d•Onsite

About The Position

The Vendor Partner Accounts Specialist supports the management of Tier 4 vendor relationships for VGM & Associates. This role oversees contract administration, vendor onboarding, pricing and contracting communications, and audit-related tasks. The specialist ensures smooth day-to-day vendor operations through account management, strong communication, accurate administrative support, and a deep understanding of VGM partnerships.

Requirements

Minimum of 2 years in an account management or customer service-oriented role.
Relationship-oriented with strong interpersonal skills, problem-solving, and CRM usage.
Solid working knowledge of Excel and Outlook.
Ability to efficiently learn new internal programs needed to complete tasks.
Sound interpersonal, verbal, and written communication skills.
Possess the ability to be independent in much of their function and to reach out when help is needed.
Highly organized with the ability to prioritize workload and manage multiple, potentially conflicting deadlines with attention to detail and within agreed timelines.
A flexible attitude with respect to work assignments and new learning.
Shows commitment to and performs consistently high-quality work.

Responsibilities

Serve as the primary owner and point of contact for Band (group purchasing management software).
Manage relationships with Tier 4 vendor partners (109 vendors), including communication with channel leaders, sales, and marketing.
Handle client communication, vendor needs assessment, and retention efforts.
Oversee all audit and LOP forms; coordinate required LOPs with the sales team.
Contact vendors regarding account connections, member inquiries, and pricing issues.
Maintain up to date knowledge of vendor invoicing requirements (monthly and on request).
Manage the Business Assessment process for prospective vendors including paperwork collection, CRM entry, and coordination of internal/external discussions.
Act as liaison between channel leaders, prospective vendors, and the contract administrator.
Lead vendor onboarding calls (contract overview, reporting, fees, membership lists, audits, support contacts).
Enter vendor data in I.VGM, assign M#, upload contracts, and complete related administrative tasks.
Notify internal teams of new vendors and coordinate next steps.
Create invoices, track payments, and prepare membership lists.
Collect and communicate pricing changes to marketing.
Coordinate vendor visit scheduling with the Executive Assistant team.
Maintain updated support documents for vendor partnerships.
Update sales team forms related to vendors (Audit, LOP forms, membership packets).