Vendor Operations Specialist (Risk)

Dave

6d • Remote

About The Position

Dave vs. Goliath. We’re Dave.
We’re a profitable, publicly traded fintech (NASDAQ: DAVE) serving over 12 million members. Our mission is simple: everyone deserves access to their own money without predatory fees. We’re growing quickly and building products — like ExtraCash, banking, and credit-building tools — that put members first.
We’re hiring a Vendor Operations Specialist (Risk) to strengthen how we manage dispute operations across our vendor network and ensure we meet the highest standards of compliance and member trust.
The Opportunity
This role sits within the Risk First Line of Defense and partners closely with Member Operations. You’ll help shape how Reg E and Reg Z dispute workflows are executed across vendors — not just monitoring performance, but improving how the system works.
You’ll have real visibility across Risk, Fraud, Compliance, Legal, Product, and Engineering. You won’t just track metrics. You’ll help design the controls, reporting, and operating rhythms that make dispute handling accurate, compliant, and scalable as we grow.

Requirements

• 3–5 years of experience in vendor operations, dispute management, or risk operations within fintech, financial services, or payments
• Strong working knowledge of Reg E and Reg Z; familiarity with UDAAP and BSA/AML
• Experience managing BPO or vendor dispute operations with demonstrated success maintaining compliance and quality standards
• Experience building reporting and performance tracking (Looker, Mode, or similar BI tools)
• Familiarity with Zendesk, JIRA, Confluence; SQL or data-querying skills preferred
• Ability to translate regulatory guidance into operational controls and workflows

Nice To Haves

• Prior experience supporting dispute intake or processing teams
• Experience participating in audits or regulatory reviews

Responsibilities

• Serve as the operational point of contact for Reg E and Reg Z dispute workflows across vendor partners
• Monitor vendor compliance with timelines, documentation standards, and audit readiness requirements
• Build and maintain reporting and scorecards that track dispute accuracy, turnaround times, and SLA adherence
• Conduct audits of dispute and fraud workflows to identify control gaps, quality issues, and automation opportunities
• Partner cross-functionally to operationalize regulatory requirements into clear, durable processes
• Use root-cause analysis to identify trends in disputes and chargebacks, recommending preventive improvements
• You take responsibility for outcomes, not just deliverables. When something isn’t working, you move it forward — even if every detail isn’t fully defined.

Benefits

• Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals
• Flexible hours and virtual first work culture with a home office stipend
• Premium Medical, Dental, and Vision Insurance plans
• Generous paid parental and caregiver leave
• 401(k) savings plan with matching contributions
• Financial advisor and financial wellness support
• Flexible PTO and generous company holidays, including Juneteenth and Winter Break
• All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed