Risk Operations Specialist

Sungage Financial • Boston, MA

4d • Hybrid

About The Position

Sungage Financial is revolutionizing the home sustainability & efficiency industry by offering the most consumer-friendly approach to making solar, storage and sustainable home improvement projects affordable. Our lean team of professionals quickly adapts to the ever-changing demands of our exciting, dynamic industry but always with a customer-centric approach. This is an exciting opportunity to join our Risk Operations Team! This role follows a hybrid work schedule and reports to the Manager of Risk Operations

Requirements

• 1+ years of experience working with cross functional teams
• Meticulous attention to detail with a dedication to always getting it right
• Ability to establish priorities and stay organized in a fast-paced environment
• Strong written and verbal communication skills, including tact, confidence and diplomacy when discussing challenging topics
• A process-oriented mindset with strong analytical and critical thinking skills
• Comfort working in a dynamic environment and ability to adapt to changing processes
• Positive “can-do” attitude

Nice To Haves

• Experience with cloud-based software (Salesforce, Google Docs) a plus
• Interest in solar/sustainability a plus

Responsibilities

• Communicate and manage logistics with colleagues and Sungage’s financing partners to resolve project-level issues
• Conduct installer-level quality assurance by executing Sungage's initial vetting and ongoing monitoring processes
• Triaging internal fraud notifications and tracking to aid in resolution or escalating where necessary
• Execute methods to flag installer risk metrics, including tracking customer complaints and shepherding installers through review process to resolution
• Assist in developing and implementing new operational processes and in driving efficiency through improvements
• Ensure that Sungage’s risk and operational processes are accessible to all stakeholders by maintaining clear and up-to-date documentation and by cross-training internal staff
• Execute and deliver ad-hoc and recurring reporting assignments to internal and external audiences
• Support the Operations team by completing assigned project work ranging from individual deliverables to entire projects

Benefits

• stock options
• 401k with matching
• substantial paid time off
• health coverage
• health savings accounts
• commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed