Vendor Operations Manager, P&D, Vendor Management Organization

Google • Mountain View, CA

1d

About The Position

Our team is a central vendor operations team supporting the Platforms and
Devices (P&D) Product Area (PA). We partner with stakeholders across various
Product Areas and provide support including, but not limited to, operations
consulting, vendor management, operational reporting and analytics, cross
product area program management, and operation support of Product’s goal in a
compliant and scalable manner. The goal of this team is to increase productivity
of our stakeholders and bring in economies of scale, efficiency, and operational
diligence by deploying vendor operations.

As part of this team, you will fully immerse yourself in data, draw insight from
analysis, and then zoom out to develop compelling, synthesized recommendations
and strategies. Furthermore, you will actively engage in the development and
execution of supplier programs, encompassing cost negotiations, supplier
performance management, and assessment of your recommendations' outcomes through
follow-ups. You will enhance extended workforce productivity and efficiency
across Google. You will have experience establishing and managing extended
workforce engagements, to support various teams within the Platforms and Devices
product area. Your job will require you to be a trusted advisor and build strong
relationships with internal stakeholders to help transform their supplier
engagements and drive operational efficiencies. You will have experience in cost
negotiation and efficiency projects, strategic supplier development, contract
drafting and negotiations, supplier performance management, and other related
tasks. You play an important part in managing product/work areas globally. You
will be responsible for engagement with product areas/engineering teams, driving
efficiencies and making their operations exceptional.
The Platforms and Devices team encompasses Google's various computing software
platforms across environments (desktop, mobile, applications), as well as our
first party devices and services that combine the best of Google AI, software,
and hardware. Teams across this area research, design, and develop new
technologies to make our user's interaction with computing faster and more
seamless, building innovative experiences for our users around the world.

Requirements

• Bachelor's degree or equivalent practical experience.
• 7 years of experience with management for temporary and contingent workforce - contracting, financial management, compliance, etc.
• Experience with solution modeling in operations environments.

Nice To Haves

• Experience managing transformational projects, with competing resources, priorities and changing workflows.
• Experience in Project management with proven ability to understand, document, and transform complex processes.
• Experience designing and implementing metrics to improve business processes.
• Experience defining, launching, and driving process redesign initiatives to improve internal and external facing processes and operations, working closely with cross-functional teams and stakeholders in a technology environment.
• Experience working closely with various internal groups to understand business requirements, implementing new processes, and contributing to ongoing process improvements.
• Excellent stakeholder focus, including exceptional leadership, communication and collaboration skills.

Responsibilities

• Identify opportunities, develop projects/programs to transform a less mature workflow to mature operation, identify relevant metrics around quality, cost efficiencies. Implement metrics, manage process and operational changes.
• Identify process gaps, implement changes, and measure improvements to existing process frameworks. Develop solutions, work to manage risks across the organization and develop best practices for extended workforce management.
• Draft agreements and collaborate with key stakeholders (legal,suppliers) to execute the Statement of Work (SOWs) and drive operational efficiencies by supporting supplier transitions, geo-location transitions,etc. Manage transitions, including team alignment, training, contracting, POs, progress tracking etc.
• Establish the appropriate metrics and ensure all aspects of vendor Key Performance Indicators (KPIs), metrics, and SLAs are tracked accurately and consistently met.
• Lead regular business reviews. Identify areas for improvement, implement changes and provide thought leadership around vendor strategy and operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level