Vendor Onboarding Manager

Cushman & Wakefield

1d • Remote

About The Position

C&W Services is seeking a dynamic and results‑oriented Vendor Onboarding Manager to lead and develop a high‑volume outbound vendor onboarding team. This role is primarily a people‑leadership position, responsible for coaching, motivating, and holding accountable a team of 6–10 Vendor Onboarding Specialists who spend the majority of their day on outbound phone calls persuading vendors to join our program and complete required compliance documentation. The Vendor Onboarding Manager plays a critical role in building an effective, engaged, and high‑performing team through strong coaching, performance management, and cross‑functional collaboration. This position may also support additional business‑related functions as directed by Senior Management. In addition to team leadership, this role oversees the end‑to‑end process of evaluating, approving, and integrating new suppliers into the C&W Services Vendor System. The Manager ensures that all vendors meet compliance, quality, HSSE, and operational requirements while delivering a smooth onboarding experience that supports business continuity and strategic sourcing goals.

Requirements

• Ability to speak, read, and write English fluently.
• Strong people-management skills
• 5–7 years of experience managing teams in phone-based, performance-driven environments such as inside sales, call centers, account development, vendor recruitment, or dispatch operations
• Proven experience leading hourly or early-career professionals with clear daily and weekly performance expectations
• Strong coaching skills, including experience reviewing recorded calls and delivering direct, constructive feedback
• Comfort managing teams in environments where activity and results are consistently measured and visible
• Experience leading outbound, persuasion-based work (not inbound customer service only)
• Leadership skills, training and team management experience required
• Candidates must be able to work well in a fast paced/high volume environment and work well under pressure.
• Must be willing to continue training in their skill set to maintain knowledge in the latest equipment and technologies in their assigned duties.
• High‑speed internet (150-300 mbps. download) is required for this role. Connection must support video meetings, remote system access, consistent productivity, with uninterrupted workflow.
• Employees must have a quiet, distraction‑free workspace suitable for professional phone conversations and to protect customer information.
• Camera‑on participation is required during meetings and trainings, as we operate in a fully virtual environment and rely on video presence for collaboration, engagement, and team connection.
• The workspace must be able to accommodate multiple screens and provide an ergonomic setup that supports productivity.
• To maintain business continuity, employees are expected to have a backup plan for connectivity disruptions, including access to an alternate location (such as a co‑working space, library, or other reliable environment) in case of home internet or power loss.

Nice To Haves

• 3 to 5 years’ experience in facilities, maintenance or service-based industries.
• Prior experience personally performing outbound sales or vendor outreach.
• Familiarity with call tracking or workflow tools (VOIP, Salesforce, or similar systems)

Responsibilities

• Lead, coach, and develop a team of 6–10 Vendor Onboarding Specialists in a metrics-driven, outbound calling environment
• Conduct regular one-on-one meetings focused on performance, skill development, engagement, and growth
• Build a positive, motivating team culture that balances encouragement with clear expectations and accountability
• Recognize strong performance and reinforce desired behaviors through consistent feedback and recognition
• Support hiring, onboarding, and ramping of new team members
• Regularly assess team capability and capacity, making thoughtful recommendations to ensure the team remains effective and well-balanced
• Own day-to-day performance management for the team, including call volume, conversion rates, and onboarding speed
• Review recorded calls using the 8x8 voice system to provide coaching, quality assurance, and training
• Deliver timely, actionable feedback to improve persuasion skills, objection handling, and follow-through
• Partner with underperforming team members to create clear improvement plans and track progress
• Act as a key liaison between the Vendor Onboarding team and other C&W Services stakeholders
• Ensure accurate and timely handoff of completed vendor onboarding packages to downstream teams
• Promote clear communication and information flow to support operational readiness
• Escalate risks, bottlenecks, or recurring issues that impact onboarding timelines or quality
• Analyze performance trends and identify opportunities to improve team effectiveness and onboarding speed
• Partner with leadership to refine outreach approaches, scripts, training materials, and workflows
• Support continuous improvement through standardized best practices and consistent reporting
• Track onboarding metrics (cycle time, compliance completion, vendor satisfaction) and report insights to leadership.
• Identify process gaps and implement improvements to increase efficiency and reduce risk.

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed