Vendor Management Lead

Cogeco • New London, MD

3d

About The Position

The Vendor Management Lead will support the Vendor Management team in overseeing relationships with external suppliers and service providers. This role involves assisting with vendor onboarding, performance monitoring, contract administration, and ensuring compliance with company policies and service level agreements. The ideal candidate will be detail-oriented, possess strong organizational skills, and be eager to learn about effective vendor relationship management.

Requirements

• Education: Bachelor's degree in Business Administration or a related field.
• Experience 2+ years of experience in a business, administrative, or support role, preferably with some exposure to vendor or supplier interactions.
• Strong organizational and time management skills with the ability to handle multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Google Suite
• Ability to work independently and as part of a team.
• High level of attention to detail and accuracy.
• Proactive and eager to learn about vendor management best practices.
• Work Experience: Minimum 5 years of progressive call centre experience
• Demonstrated experience and success in a call centre environment/function preferred.
• Specific Competencies: Demonstrated critical thinking skills along with strong decision-making skills.
• Demonstrated negotiation skills
• Excellent verbal and written communication skills (Bilingual is an asset)
• Excellent interpersonal skills
• Demonstrated ability to influence the activities of others
• Effective analysis, problem-solving and decision-making skills
• Demonstrated strong sense of ownership and initiative

Nice To Haves

• Familiarity with contract management principles.
• Basic understanding of procurement processes.

Responsibilities

• Assist with the vendor onboarding process, including gathering documentation, setting up new vendor profiles, and coordinating initial communications.
• Support the monitoring of vendor performance against established KPIs and SLAs, identifying potential issues and escalating as needed.
• Help maintain and organize vendor contracts, agreements, and related documentation.
• Participate in regular vendor performance reviews and contribute to the preparation of relevant reports and data.
• Assist in resolving vendor inquiries, issues, and disputes.
• Support the identification of opportunities for process improvement within the vendor management lifecycle.
• Collaborate with internal departments (e.g., Procurement, Legal, Finance) to ensure smooth vendor operations.
• Ensure all vendor activities adhere to company policies, industry regulations, and ethical standards.
• Contribute to data collection and analysis related to vendor spending, performance, and risk.
• Perform other administrative duties as assigned to support the Vendor Management team.
• Participate in RFIs/RFPs
• Work closely with WFM to manage vendor call volume and recruitment plans
• Facilitate regular business reviews with vendors such as MBRs, QBRs, Heat Map review,etc
• Maintain vendor contract and contact database
• Develop and maintain the hiring plan for all vendors
• Proactively proposes and implements corrective actions as required to adjust to changes in operational needs and ensure optimal vendor agent performance.
• Conducts vendor reviews that include recommendations to improve business performance and enhance the vendor & Cogeco relationship.
• Development of Statement of Work (SOWs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees