Vendor Management Lead

Humana•Louisville, KY

2d•Remote

About The Position

Join Humana’s In Home Well-being Assessment (IHWA) team team and lead the management of key vendor relationships that drive in-home health and well-being assessments for Medicare members. As a Program Delivery Lead, you’ll own vendor partnerships, monitor contractual obligations, and ensure compliance with CMS guidelines—all while supporting Humana’s Retail bid goals and Medicare Risk Adjustment requirements. This role requires strong task management, project management, independent decision-making, and the ability to operate in times of ambiguity. Key Responsibilities Serve as the primary point of contact for one or more IHWA vendors, building strong, productive partnerships. Manage and monitor vendor deliverables, contractual obligations, and service-level agreements. Track, prioritize, and oversee a high volume of vendor activities while supporting internal Humana partners. Ensure compliance with CMS guidelines and Medicare Risk Adjustment standards. Collaborate with Stars program teams to manage vendor activities tied to quality and risk adjustment goals. Operate independently, make decisions in ambiguous situations, and manage multiple projects simultaneously. Proactively identify issues, communicate findings, and influence process improvements. Use your skills to make an impact

Requirements

Bachelor's degree or equivalent experience
6 or more years of large project implementation or vendor management
2 or more years of project leadership experience
Strong knowledge of Microsoft Office XP products (Word, Excel, Access)
Excellent communication skills, both oral and written
Strong relationship building skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Must reside in or near Louisville, KY for periodic travel to the office.
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Nice To Haves

Master's Degree in Business Administration or a related field
PMP certification a plus
Six Sigma Certification also a plus
Knowledge and experience in health care environment/managed care
Strong analytical skills

Responsibilities

Serve as the primary point of contact for one or more IHWA vendors, building strong, productive partnerships.
Manage and monitor vendor deliverables, contractual obligations, and service-level agreements.
Track, prioritize, and oversee a high volume of vendor activities while supporting internal Humana partners.
Ensure compliance with CMS guidelines and Medicare Risk Adjustment standards.
Collaborate with Stars program teams to manage vendor activities tied to quality and risk adjustment goals.
Operate independently, make decisions in ambiguous situations, and manage multiple projects simultaneously.
Proactively identify issues, communicate findings, and influence process improvements.