Vendor Account Manager

Midwest Tape•Holland, OH

6h•Hybrid

About The Position

Vendor Account Manager supports the evolution and growth of Hoopla Digital’s content catalog and is the point person for managing digital vendors in the comic and music space. This position is responsible for managing ongoing positive relationships with external digital content vendors and digital vendor communications across the enterprise. This includes new digital account setup, account relationship management, and commitment to ongoing growth initiatives. Success in this position will include advocating for Hoopla’s strategic content objectives as well as understanding vendor needs to create win-win scenarios for long-lasting and mutually beneficial vendor relationships. Occasional overnight travel may be required to attend conferences.

Requirements

Curiosity and passion around media and consumer/library patron engagement and general entertainment industry trends.
Strong written, verbal, and presentation skills – in-person and virtual.
Ability to think quickly and present Hoopla in a highly professional manner.
Strong analytical/decision-making and problem-solving skills.
Strong negotiation skills and relationship management.
Knowledge of the entertainment and publishing industries, including literature, comic and graphic novels, music, and pop culture.
Intermediate Computer skills, including Microsoft Office 365 with particular emphasis on Excel and PowerPoint.
Collaborative nature and willingness to work with diverse individuals.
Must be detailed and goal-oriented, thoughtful, and have excellent organization and follow-up skills.
Must be able to work independently while being an active member of various teams.
Basic understanding of contract language.
Can-do positive attitude.

Nice To Haves

Bachelor’s degree in business, literature, media arts, marketing, related field, or equivalent experience.
3-5 years of experience in purchasing, distribution, sales, or marketing.
Media or publishing experience preferred.
Salesforce and Tableau experience.

Responsibilities

Responsible for the day-to-day management of vendor accounts with an eye toward increasing sales, margin, and catalog size for music and comics.
Work effectively with publishing and/or entertainment professionals in various settings including remote and in-person meetings and business reviews.
Effectively collaborate with all internal teams to facilitate onboarding newly contracted relationships as well as supporting ongoing relationships
Ongoing communications with team leads (VPs) regarding business challenges and opportunities with vendor accounts.
Maintain accurate and up-to-date details in the systems and tools designed to manage the business.
Work collaboratively with Analytics and measure and increase vendor value based on strategic KPI’s.
Collaborate with Marketing to create and execute strategies designed to drive sales and increase Hoopla value to vendors, libraries and Hoopla.
Troubleshoot as necessary to resolve vendor issues.
Support the Digital Acquisitions team in commitment to improving processes, workflows, and best practices for the business.
Actively look for ways to add value to vendor relationships while advocating hoopla’s objectives
Travel and conference attendance to meet with vendors required.
Represent Midwest Tape/Hoopla in a professional manner at all times.