Vending Service Manager

Sodexo•Santa Clara, CA

1d•Onsite

About The Position

Sodexo InReach has an immediate opening for a Vending Service Manager to join their Santa Clara, CA branch. The role involves transforming the convenience industry by focusing on extraordinary food and drinks, fostering a fun and quirky culture, and seeking innovation. InReach aims to be a hero to clients and guests through phenomenal service and technology, emphasizing trust. The company culture prioritizes doing the right thing, diversity, inclusion, wellness, sustainability, and supporting local partners, with commitments to reducing single-use plastics, feeding the hungry, responsible sourcing, community assistance, and using products with a lower carbon footprint. The successful candidate will lead and manage all aspects of the service function within the branch, ensuring equipment is operational, service calls are completed on time, and installs and removals are executed seamlessly. This role drives operational discipline, enforces process adherence, and ensures high customer satisfaction.

Requirements

Bachelor’s Degree or equivalent experience
Minimum-3 years’ work experience in service technician management
Proven experience in service operations, field service, or equipment management
Strong organizational and project management skills with the ability to manage multiple priorities
Ability to lead cross-functional coordination and drive accountability
Strong communication skills with a focus on professionalism and clarity
Experience working in fast-paced, operational environments
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services

Responsibilities

Own and manage the service department, ensuring all equipment in the field is operational and maintained to standard
Ensure all equipment is prepared, tested, and ready for installs and removals
Oversee and support the planning and execution of installs and removals ensuring all installs are completed on time, meet quality standards and follow company procedures
Partner with sales, account management, and customers to align on timelines and expectations
Enforce adherence to company processes, SOPs, and safety standards – identifying gaps in execution and implement improvements to drive consistency
Act as the central point of coordination for service-related activities