Velocity Program Manager

B-Stock•Orlando, FL

2d•$58,000 - $65,000

About The Position

The Velocity Program Manager serves as the day-to-day owner of B-Stock’s Velocity programs, overseeing new transaction types from launch through ongoing management and optimization. This role ensures a smooth end-to-end experience for participating sellers, buyers, and partners by guiding workflows, resolving operational challenges, and recommending data-informed improvements. The Program Manager works closely with Sales, Buyer Growth, Product, and Operations teams to maintain aligned processes and support strategic customer conversations. This position will report directly to the Velocity Manager.

Requirements

2+ years’ experience in eCommerce and/or Enterprise B2B transactions
High school diploma or equivalent required
Experience leading cross-functional projects or owning programs
Bachelor’s in business, marketing, entrepreneurship, supply chain management or related field.
Experience with, and/or an understanding of the marketplace business model
History of working in a detail-oriented, high-volume transactional environment
Sharp problem-solving skills to identify creative and meaningful solutions
Self-motivated, able to work independently and as part of a team
Effective time management and successfully prioritizing work in a deadline-driven environment.
Excellent written and verbal communication skills
Proficient in MS Office, Salesforce.com, and other CRMs

Nice To Haves

Bachelor’s in business, marketing, entrepreneurship, supply chain management or related field
Knowledge in Supply Chain, ERP, or Logistics software solutions
Experienced in working in a high-growth or start-up-like environment where processes are evolving
Experience in a detail-oriented environment with large transactions
Experience using Tableau and SQL to interpret data, build reports, and support decision-making
Project management experience, including coordinating timelines, stakeholders, and deliverables, and driving workstreams to completion

Responsibilities

Deliver a seamless, end-to-end experience for sellers, buyers, and external partners participating in new transaction methods, using established SOPs while recommending updates when process improvements are identified.
Own pricing, program strategy, reporting, and analysis for Velocity programs.
Define and track KPIs that measure performance and identify opportunities for optimization.
Provide excellent and consistent day-to-day operational support to sellers, buyers, and 3PLs, using sound judgment to triage and resolve complex issues related to payments, shipping, logistics, or other services.
Oversee the launch and ongoing expansion of Velocity programs, ensuring workflows, documentation, communication paths, and operational readiness are fully aligned.
Anticipate and solve operational and strategic challenges that arise during launch or growth phases, evaluating options and making informed decisions that support both transactional and overall program success.
Partner closely with B-Stock’s Buyer Growth team to identify and qualify buyers for major programs, shaping onboarding strategies that improve participation and performance.
Collaborate with Sales to support strategic customer conversations by joining calls, sharing operational insights, and helping guide customers through program decisions.
Monitor buyer activity and recommend adjustments that improve program fit, adoption, or transaction outcomes.
Conduct data-driven research and historical analysis to inform pricing decisions, program positioning, and strategic planning.
Maintain Salesforce records and prepare monthly/quarterly program performance reporting for leadership and cross-functional partners.
Develop a comprehensive understanding of B-Stock’s business model, marketplace mechanics, and value propositions.
Stay current on market trends, competitor activity, and conditions within the re-commerce ecosystem to inform program strategy and stakeholder guidance.
Coordinate with cross-functional teams to keep workflows aligned and address operational gaps before they impact program performance.
Use independent judgment to resolve workflow issues and make decisions in ambiguous situations, balancing program guidelines with customer and business needs.