Vehicle Operations Support Specialist II (Manheim)

Cox Enterprises•Riverside, CA

59d•$19 - $29•Onsite

About The Position

The Vehicle operations support specialist plays a pivotal role in delivering exceptional client experience and driving operational success across multiple auction and reconditioning locations. This role blends, coordination, and technical expertise to ensure smooth operations, accurate repair estimation, and high-quality service delivery.

Requirements

High School Diploma/GED and 5 years' experience in a related field.
Customer service experience required.
Strong verbal and written communication skills required.
Strong interpersonal skills required.
Strong organizational skills required.
Good computer software skills necessary. Must possess proficient Microsoft Excel, Word, and Outlook skills.
Ability to sit or stand for prolonged periods of time.
Ability to perform repetitive data entry tasks, manual dexterity.
Vision abilities required include close, distance and depth perception.
Proven experience in operations, client service, and team leadership within the automotive or auction industry.
Strong understanding of cosmetic and mechanical repair processes.
Excellent communication, organizational, and problem-solving skills.
Ability to manage multiple priorities across remote and physical locations.
Commitment to safety and continuous improvement.

Nice To Haves

Experience in the automobile industry or the auction business preferred.

Responsibilities

Track repair progress, monitor completion timelines, and communicate updates to clients, transportation teams, and internal stakeholders.
Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work and maintain smooth repair flow.
Cultivate and maintain strong relationships with commercial account representatives, major clients, and vendors.
Partner with procurement and parts suppliers to verify pricing, availability, and sourcing of required materials.
Coordinate sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information per client SOPs.
Audit work completed by Commercial Account Administrators and Procurement teams for accuracy.
Maintain detailed records of estimates, approvals, and completed work in alignment with company standards.
Serve as a liaison between departments, clients, and vendors to resolve issues and ensure a positive experience.
Communicate process changes, challenges, and account updates to managers and stakeholders.
Model safe behaviors and adhere to all safety guidelines.
Actively participate in safety initiatives, team huddles, and continuous improvement efforts aligned with Safety Excellence.
Strategically align Cox Automotive's suite of products and services with client business models to drive success.
Promote upselling opportunities through strong client relationships and service excellence.

Benefits

We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.
How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.
10 days of free child or senior care through your complimentary Care.com membership.
Generous 401(k) retirement plans with up to 6% company match.
Employee discounts on hundreds of items, from cars to computers to continuing education.
Looking to grow your family? You'll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.
We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well.
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.