Vehicle Inspection Supervisor

CarvanaCharlotte, NC
13hOnsite

About The Position

The Vehicle Inspection Supervisor is responsible for developing and directing a high-performing team that will exceed expectations and provide exceptional customer service experience. You will maintain a strong understanding of operational needs and processes. This position will report to the manager designated by the General Manager.

Requirements

  • High school diploma or equivalent required
  • Minimum 1 year of vehicle inspection or body shop estimating experience required
  • Excellent verbal and written communication skills
  • Proven ability to multitask while maintaining attention to detail
  • Confidentiality and integrity while handling sensitive information
  • Proven ability to manage deliverables and metrics against aggressive targets and timelines
  • Proficiency with computer systems and applications
  • Must be 18 years of age and have a valid driver’s license that meets the requirements

Nice To Haves

  • Auction experience preferred

Responsibilities

  • Ensure compliance with all company initiatives, policies, and procedures
  • Support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization and communication internally
  • Demonstrate knowledge of products and services and maximize our technology
  • Inspect vehicles for damages and ensure that vehicles previously inspected meet the program standard as defined by various accounts
  • Possess a thorough understanding of the systems that are used daily to complete inspections and achieve internal and external Service Level Agreements (SLA)
  • Responsible for input and development of Key Performance Indicators (KPIs) within the group to ensure operational and financial goals are accomplished within designated region
  • Coordinate with Vehicle Inspectors to complete tasks as directed by management
  • Develop and train Vehicle Inspectors to include performance management, ongoing coaching, feedback and supporting employee growth
  • Ensure proper follow-through on all directives, bulletins, and schedules from designated manager, or other corporate sources
  • Conduct employee meetings frequently to communicate Company and department issues and build teamwork among the employees
  • Develop and maintain positive working relationships and ensure appropriate communication between all auction Departments in order to properly service customer accounts
  • Evaluate expenses, ensuring staffing levels are consistent with workloads
  • Assist in the recruiting and hiring process
  • Ensure that Vehicle Inspectors meet or exceed metrics as assigned by Auction management and corporate leadership
  • Ensure proper scheduling and staffing to meet operational and customer needs
  • Other duties, as assigned

Benefits

  • Competitive Pay
  • Quality Benefits
  • Holiday and Paid Time Off
  • Education and Equipment Reimbursement Programs
  • Matching 401(k)
  • Career Path Opportunities
  • And More!

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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