Vehicle Inspection Supervisor

Carvana•Charlotte, NC

13h•Onsite

About The Position

The Vehicle Inspection Supervisor is responsible for developing and directing a high-performing team that will exceed expectations and provide exceptional customer service experience. You will maintain a strong understanding of operational needs and processes. This position will report to the manager designated by the General Manager.

Requirements

High school diploma or equivalent required
Minimum 1 year of vehicle inspection or body shop estimating experience required
Excellent verbal and written communication skills
Proven ability to multitask while maintaining attention to detail
Confidentiality and integrity while handling sensitive information
Proven ability to manage deliverables and metrics against aggressive targets and timelines
Proficiency with computer systems and applications
Must be 18 years of age and have a valid driver’s license that meets the requirements

Nice To Haves

Auction experience preferred

Responsibilities

Ensure compliance with all company initiatives, policies, and procedures
Support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization and communication internally
Demonstrate knowledge of products and services and maximize our technology
Inspect vehicles for damages and ensure that vehicles previously inspected meet the program standard as defined by various accounts
Possess a thorough understanding of the systems that are used daily to complete inspections and achieve internal and external Service Level Agreements (SLA)
Responsible for input and development of Key Performance Indicators (KPIs) within the group to ensure operational and financial goals are accomplished within designated region
Coordinate with Vehicle Inspectors to complete tasks as directed by management
Develop and train Vehicle Inspectors to include performance management, ongoing coaching, feedback and supporting employee growth
Ensure proper follow-through on all directives, bulletins, and schedules from designated manager, or other corporate sources
Conduct employee meetings frequently to communicate Company and department issues and build teamwork among the employees
Develop and maintain positive working relationships and ensure appropriate communication between all auction Departments in order to properly service customer accounts
Evaluate expenses, ensuring staffing levels are consistent with workloads
Assist in the recruiting and hiring process
Ensure that Vehicle Inspectors meet or exceed metrics as assigned by Auction management and corporate leadership
Ensure proper scheduling and staffing to meet operational and customer needs
Other duties, as assigned