Vehicle Inspection Supervisor

ADESA•Charlotte, NC

About The Position

ADESA, is a Carvana owned company, currently operating over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a “we” versus “I” culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and Team The Vehicle Inspection Supervisor is responsible for developing and directing a high-performing team that will exceed expectations and provide exceptional customer service experience. You will maintain a strong understanding of operational needs and processes. This position will report to the manager designated by the General Manager.

Requirements

Strong verbal and written communication skills
Leads through encouragement and coaching, navigates conflict through positive conflict resolution
Sales and customer focused, with an organized and systematic approach to the work
Demonstrated ability to follow-through both with internal partners and external customers
Forward-thinking
Detail oriented and consistent in the execution of job duties
Excel in a fast-pace, high-pressure environment where speed and quality are paramount
Self-motivated in order to drive the best customer experience possible
Ability to demonstrate professional behavior always
High school diploma or equivalent required
Minimum 1 year of vehicle inspection or body shop estimating experience required
Excellent verbal and written communication skills
Proven ability to multitask while maintaining attention to detail
Confidentiality and integrity while handling sensitive information
Proven ability to manage deliverables and metrics against aggressive targets and timelines
Proficiency with computer systems and applications
Must be 18 years of age and have a valid driver's license that meets the requirements

Nice To Haves

Auction experience preferred

Responsibilities

Ensure compliance with all company initiatives, policies, and procedures
Support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization and communication internally
Demonstrate knowledge of products and services and maximize our technology
Inspect vehicles for damages and ensure that vehicles previously inspected meet the program standard as defined by various accounts
Possess a thorough understanding of the systems that are used daily to complete inspections and achieve internal and external Service Level Agreements (SLA)
Responsible for input and development of Key Performance Indicators (KPIs) within the group to ensure operational and financial goals are accomplished within designated region
Coordinate with Vehicle Inspectors to complete tasks as directed by management
Develop and train Vehicle Inspectors to include performance management, ongoing coaching, feedback and supporting employee growth
Ensure proper follow-through on all directives, bulletins, and schedules from designated manager, or other corporate sources
Conduct employee meetings frequently to communicate Company and department issues and build teamwork among the employees
Develop and maintain positive working relationships and ensure appropriate communication between all auction Departments in order to properly service customer accounts
Evaluate expenses, ensuring staffing levels are consistent with workloads
Assist in the recruiting and hiring process
Ensure that Vehicle Inspectors meet or exceed metrics as assigned by Auction management and corporate leadership
Ensure proper scheduling and staffing to meet operational and customer needs
Other duties, as assigned