Veeva Clinical Lead

Accenture•Chesterbrook, PA

67d•Hybrid

About The Position

We are: The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients' transformation journey. Powered by more than 255,000 people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions. The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients' business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients. The value for our clients and our people For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world. For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world's most complex client challenges. The Work: We are seeking a hands-on Vault Clinical Lead to support our clinical systems landscape. This role will focus on Vault configuration and release activities, integration support, test/sandbox management, and configuration documentation for eTMF, CTMS, and other Vault Clinical solutions. The ideal candidate will have strong, demonstrable experience with Vault Loader and Vault REST APIs, along with a solid understanding of the Vault Clinical object model and Vault SDK triggers.

Requirements

Minimum 5 years of experience supporting Veeva Vault (eTMF, CTMS, or other Vault Clinical Solutions) including Vault Loader for bulk data loads, metadata mapping and troubleshooting
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Nice To Haves

Strong background in Vault REST APIs, including authentication, data APIs, error handling, and mapping.
Working knowledge of Vault administration (roles/permissions, lifecycles, object types, and document models).
Experience with JIRA, and a solid understanding of SDLC and testing concepts in regulated environments.
Excellent attention to detail, communication skills, and a proactive, collaborative mindset.
Working knowledge of the Vault Clinical object model and relationships.
Experience with CTMS data migration, cleanup, reconciliation, and validation strategies.
Hands-on MuleSoft experience for API orchestration and data transformation.
Experience contributing to IQ/OQ/PQ or other validation documentation in GxP environments.
Background in clinical research or life sciences organizations.

Responsibilities

Support pre-release assessments, configuration reviews, and release coordination for Vault changes.
Maintain configuration artifacts, including Configuration Specifications, Design Specifications, and security/access metrics.
Triage, document, and track JIRA issues; perform technical impact analyses and escalate as necessary.
Support AMS by troubleshooting and resolving end-user issues, performing root cause analyses, and coordinating fixes with Veeva.
Prepare test accounts and assist with sandbox refreshes, snapshots, and test data setup/validation.
Participate in review and approval of test cases and integration IQ/OQ artifacts for regulated changes.
Lead CTMS data migration cleanup, reconciliation, and validation through advanced reporting and dashboards.
Execute Vault Loader operations for bulk data imports/exports, develop mapping templates, and troubleshoot load errors.
Support connector and integration implementation tasks (e.g., MuleSoft, SDK triggers).
Build, maintain, and troubleshoot Vault REST API integrations, including authentication, error handling, and data transformations.
Perform day-to-day administration of Vault environments, including user, role, and permission management; lifecycle configuration; document/folder structures; metadata schemas; and workflows.
Create and maintain job aids, configuration change logs, and knowledge base articles.
Provide training and support to clinical and operational users as needed.