VEC Operations Supervisor (Human Services Supervisor 2) – 4

State of Oregon•Salem, OR

1d•Hybrid

About The Position

The Oregon Department of Human Services is an Equal Opportunity Employer committed to equity and diversity, guided by its Equity North Star and a vision for a positive RiSE organizational culture. They encourage applications from historically underrepresented groups. This opportunity is for an equity-minded leader who enjoys problem-solving and collaboration to create a positive, productive, and inclusive workplace. The role is an Oregon Eligibility Partnership (OEP) Virtual Eligibility Center (VEC) Operations Supervisor. OEP provides direction and resources for determining eligibility for Oregonians applying for and receiving medical, food, cash, and childcare benefits through the ONE eligibility system. There are four new vacancies for this position.

Requirements

Four (4) years of lead work, supervision, or progressively related experience; OR One (1) year of related experience and a bachelor’s degree in a related field.
Accountable, Growth Oriented Mindset: Experience fostering a learning culture and taking ownership of decisions and outcomes, demonstrating humility, coachability, and giving and receiving constructive feedback.
Adaptive, Strategic Change Leadership: Experience leading confidently through organizational, technological, and procedural change with transparency, creativity, resilience, and a focus on meaningful outcomes.
Relationship Centered Communication: Experience building strong, trusting relationships across teams through clear and consistent communication, active listening, and ensuring information flows effectively.
Decisions and Direction Setting: Experience balancing empathy with decisiveness to set expectations, align teams, and maintain shared direction. Uses data and evidence to guide decisions and continuously refine practices.
Commitment to Equity, Inclusion, and Belonging: Experience creating an environment that embeds diversity, equity, inclusion, and belonging into leadership practices, team culture, and service delivery to ensure respect and access for all.
A cover letter is required (1-page limit).
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
Include detailed work history that includes the month/year start date and month/year end date for each role/job.
If applicable for college degrees, clearly indicate if a degree has been completed when providing educational history.
If selected as the final candidate and a degree is used to qualify you for the position, be prepared to provide verification of your completed education.
Complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States within three days of hire.
Authorization to work in the United States (ODHS will use E-Verify).
Requires a valid driver's license or other acceptable method of transportation for routine travel.

Responsibilities

Manage and direct the activities and day-to-day operations for eligibility, support staff, and lead workers who are part of the Virtual Eligibility Center (VEC) team.
Perform administrative functions to carry out objectives and goals of the department and implement the department's vision, leveraging local community resources and department staff and programs.
Participate in the management of agency programs, development of program rules and policies, program evaluation and budget preparation.
Monitor and analyze local office effectiveness in policy implementation and application.
Analyze, evaluate, and monitor operational effectiveness through reports gathered by reviews, routine monitoring, and quality control data.
Facilitate communication of program issues between department staff, community partners, the district office and central office.
Anticipate agency needs and direction.
Articulate that vision with staff and the community to provide an environment for effective changes to occur.
Facilitate changes in services, programs, community partnerships and use of department resources.
Actively model our Equity North Star goals and the ODHS Core Values of Stewardship, Integrity, Respect, Responsibility, Service Equity, Innovation and Professionalism.
Ensure staff have a clear understanding of these goals and values; hold self and staff accountable for instilling these values into everyday actions and behaviors.