Valet Runner-Steady Extra (LINQ LV)

Caesars Entertainment Corporation•Las Vegas, NV

48d

About The Position

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: "Create the Extraordinary" Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence." Our Values: "Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY Receives vehicle from guest and fills out parking ticket correctly surveying vehicle. Retrieves car from parking area and returns key to guest. HOW YOU WILL CREATE THE EXTRAORDINARY Consistently use the 10-5 rule. At 10 feet away, make eye contact with the guest and smile. At 5 feet away, extend a friendly verbal acknowledgement to welcome the guest. Responsible for efficiently and accurately completing the arrival and departure of each guest. Extends an appropriate closing for all interactions, providing the guest with a feeling of exceptional service. Maintain energy and enthusiasm, willingness to serve, and consistently demonstrate property and company service standards for the duration of shift Exhibits a sincere desire and compliance with all guest requests. Anticipates needs Proactively offers service/assistance, and offers personalized recommendations based on current events and offers without prompting Proactively interact, respond to, and anticipate guest needs for service; inquiries regarding hotel features, services, outlet hours, and room accounts through effective communication, guest assistance, direction, and information provided within company policies/guidelines in a courteous, professional manner. Projecting a positive and upbeat tone of voice, maintaining eye contact, smile, and positive body language. Must comply regulatory, company and department policies and procedures, security guidelines and departmental SOPs Will demonstrate sense of urgency when assisting guests, maintaining a calm and composed look. Acknowledge other guests waiting by nodding their head and maintaining eye contact. When giving directions the Valet Attendant will walk guests in the direction (at least 4 steps) requested instead of point. When an escort is not possible the agent should signal the right direction by stretching their arm and opening the palm of their hand. Will interact with technology tools in order to give a sense of sophistication for the service delivery. Tools such as but not limited to: Cellphones, Computers, Touch Screens, Self-Check in Kiosks; tablets. Proactively acknowledging and directing vehicles to the proper location then automatically open doors for arriving and departing vehicles. Provides a proper introduction to the hotel then explains the parking and vehicle pick up information for the guest. Must run to retrieve vehicles from guests. Places beverage in departing vehicles as a gesture of good will. Drives all vehicles safely and in accordance with all state laws. Will direct, manage traffic to maximize space on the front drive making for an enjoyable guest experience. Will keep all the personal settings of the guest by not changing seat's locations, mirrors, AC or Radio

Requirements

Must be 21 years of age or older.
One year's previous experience as a Valet Attendant is preferred.
A minimum of two years' customer service experience in a previous position, where the primary job duty is direct customer service, is required.
Must have a high school diploma or equivalent is required.
Must have an operational driver's license and clean driving record.
Candidate must be able to drive all types of vehicles, standard and automatic transmission.
Must be able to work in all-weather conditions
Proven ability to provide courteous, friendly and efficient service.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance.
Strong Interpersonal and communication skills.
Must be a self-starter with strong problem-solving ability with minimal direction needed
Must be able to make eye contact with guests, converse in English, SMILE for their full shift remaining upbeat and positive, field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results; listen and extend assistance to resolve problems.
Candidates must be able to respond calmly in a crisis and in demanding situations, particularly when the situations involve customer or employee conflicts.
Must be able to speak, write and understand English.
Must be able to stoop and bend, as well as maneuver up and down stairs.
They must be able to lift up to 75 pounds.
Must have physical ability to walk/run 5+ miles during a workday and be capable of standing during the length of one's shift.
Ability to stand and walk for entire shift and mobility to move easily around entire property.
Must be able to tolerate areas containing varying noise, temperature levels, illumination, vibration, crowds, and air quality.
Must be able to respond to visual and aural cues.
Must maintain a clean driving record.

Responsibilities

Receives vehicle from guest and fills out parking ticket correctly surveying vehicle.
Retrieves car from parking area and returns key to guest.
Consistently use the 10-5 rule.
Responsible for efficiently and accurately completing the arrival and departure of each guest.
Extends an appropriate closing for all interactions, providing the guest with a feeling of exceptional service.
Maintain energy and enthusiasm, willingness to serve, and consistently demonstrate property and company service standards for the duration of shift
Exhibits a sincere desire and compliance with all guest requests. Anticipates needs
Proactively offers service/assistance, and offers personalized recommendations based on current events and offers without prompting
Proactively interact, respond to, and anticipate guest needs for service; inquiries regarding hotel features, services, outlet hours, and room accounts through effective communication, guest assistance, direction, and information provided within company policies/guidelines in a courteous, professional manner.
Must comply regulatory, company and department policies and procedures, security guidelines and departmental SOPs
Will demonstrate sense of urgency when assisting guests, maintaining a calm and composed look.
Acknowledge other guests waiting by nodding their head and maintaining eye contact.
When giving directions the Valet Attendant will walk guests in the direction (at least 4 steps) requested instead of point.
Will interact with technology tools in order to give a sense of sophistication for the service delivery.
Proactively acknowledging and directing vehicles to the proper location then automatically open doors for arriving and departing vehicles.
Provides a proper introduction to the hotel then explains the parking and vehicle pick up information for the guest.
Must run to retrieve vehicles from guests.
Places beverage in departing vehicles as a gesture of good will.
Drives all vehicles safely and in accordance with all state laws.
Will direct, manage traffic to maximize space on the front drive making for an enjoyable guest experience.
Will keep all the personal settings of the guest by not changing seat's locations, mirrors, AC or Radio