Valet Manager- CRC

VALENCIA GROUP•Arlington, TX

20h•Onsite

About The Position

The Valet Manager at Caravan Court is responsible for the oversight, revenue generation, cost controls, staffing, and training of the valet department. Additionally, the Valet Manager is responsible for providing a warm, polished, and professional first and last impression to every guest. This role is part of an award-winning team at Valencia Hotel Group, which focuses on modern design and classic character, seeking outstanding talent to provide exceptional customer service.

Requirements

Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Valid Driver’s License
No vehicle violations within the past 5 years
Two years of valet experience required

Responsibilities

Greet guests according hotel standards
Register all vehicles in parking platform
Communicate the valet process to the guest
Assist guests with any luggage and directional needs
Professionally and efficiently park guest vehicles
Create valet schedule by Thursday for a Sunday start
Complete valet payroll daily
Track and report overtime
Complete and document weekly training
Conduct rehearsal audits and coach as needed
Complete Progressive Discipline Forms as necessary
Perform quarterly appraisal forms
Administer coaching as needed
Ensure staff is following core standards, principals, and values
Act as property champion for valet parking digital platform
Monitor valet revenue and expenses through KPIs
Prepare and present P&L variances in valet revenue and expenses
Report and address any insurance claims (vehicle incidents, vehicle theft, vehicle vandalism, guest incidents/accidents, employee incidents/accidents)
Anticipate and attend to guest needs during interactions
Be proactive when attending to guests
Assist guests with all concierge services
Attend and contribute to department meetings
Participate in cross training
Complete all required trainings
Facilitate all internal communications and follow up accordingly
Run all reports necessary to the operation
Complete full shift pass on reports and checklists
Log all work in appropriate platforms
Adhere to all safety and security guidelines
Follow all driving regulations
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties as assigned by the supervisor