Valet Lead

Northern Quest•Airway Heights, WA

40d•Onsite

About The Position

Responsible for greeting and assisting the guests of the Northern Quest Resort and Casino in accordance to AAA 4 Diamond /Forbes 4 Star standards

Requirements

High school diploma or general education degree (GED)
3 to 6 months customer service experience required
Skill in identifying and resolving problems under pressure conditions.
Must be computer literate with working knowledge of Microsoft programs and other computer software.
Ability to drive both automatic and manual transmission vehicles.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to maintain effective working relationships with department head and employees.
Excellent organizational, communication and interpersonal skills.
Ability to obtain and maintain a Kalispel Tribal Gaming License.
Must have in possession a valid state driver's license while on shift.
Must be able to be insured by the company insurance carrier.
Available and willing to work nights, weekends and holidays as required.
Hepatitis A & B vaccinations are required as a condition of employment.
Ability to run/jog for short periods throughout your workday.
Requires the ability to lift and/or move objects weighing up to 50 pounds.
Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound.
Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
Constantly requires working with fingers rather than the whole hand or arm.
Constantly requires repetitive movement of the wrists, hands and/or fingers.
Constantly requires walking or moving about to accomplish tasks.
Constantly requires standing for sustained periods of time.
Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Requires working outside in different elements of weather.

Nice To Haves

1 year of NQRC valet experience preferred
Experience in 4 star/4 Diamond hotel preferred.

Responsibilities

Ensures compliance with Kalispel Tribe of Indians-Internal Contracts, and Northern Quest Policies and Procedures.
Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest's high standard of excellence.
Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and co-workers from arrival to the property through departure.
Maintain organization and control of the driveway at all times.
Direct team members on order of vehicles and need for bell assistance.
Maintain constant contact with team members and supervisors to assure smooth guest arrival and departure.
Assists guests getting in or out of automobile.
Opens main entrance door for guests.
Follow procedures regarding the handling of keys and valet ticket distribution.
May be required to park and retrieve guests vehicles while on shift.
Record any damage to vehicles upon receiving or accepting a vehicle.
Report to supervisors any dangerous vehicle prior to driving.
Distributes information with current brochures, fliers and Resort information.
Be knowledgeable about our array of services and respond to questions.
Assists with maintaining cleanliness of front entrance of casino.
Assumes responsibility for safe and correct care and usage of all vehicles and equipment used or assigned.
Comply with resort safety and Loss Control Procedures
Ensure control/protection of company assets.
Ensure guest confidentiality standards are followed.
Report unsafe conditions and anticipate hazards constantly.
Report accidents or injuries to management or security immediately.
Takes numbered tag from customer, locates vehicle, and surrenders it to customer.
Use proper interpersonal skills when dealing with customers and employees.
Works as a team with other associates to maintain the best service standards possible.
Responsible for maintaining a good attendance record.
May be required to be a panelist for the Internal Review Board Hearings.
This job description does not list all the duties of this position. You may be instructed by management to perform other duties as assigned.