Lead Valet

METROPOLITAN HEALTHCARE SERVICES • Baltimore, MD

7d • $17 - $17

About The Position

The Lead Valet supports the MHS Manager by helping organize daily valet services while working alongside team members to create a positive, smooth experience for patients and guests. In addition to standard valet duties, the Lead handles tasks like cash management, scheduling, and problem-solving, especially when the manager is off-site. This role requires leadership, strong communication, and a customer-first mindset. Note: Lead Valets must review and understand all job descriptions for roles they may supervise and perform.

Requirements

• High School Diploma/GED, 3 years of related experience, and a minimum age of 21 years old.
• At least 3 years of relevant experience.
• Minimum 21 years of age.
• Valid, unrestricted driver’s license with a clean driving record.
• Able to drive both automatic and manual (stick shift) vehicles.
• Must be eligible to work in the U.S. and pass background and drug screenings.
• Able to fluently speak, read, and write in English.
• Must meet all required immunizations or health screenings.
• Strong communication skills and a commitment to excellent customer service.
• Willingness to work in all weather conditions (heat, wind, rain, snow, etc.).
• Regularly required to stand, walk, sit, speak, hear, and use hands.
• Able to lift up to 50 lbs frequently and 75 lbs occasionally.
• Able to push and pull 75 lbs frequently and up to 100 lbs occasionally.
• Able to push/pull patients in wheelchairs weighing up to 350 lbs over long distances.
• The ability to work flexible schedules and extended hours is sometimes required such as weekends, holidays, and longer shifts.

Nice To Haves

• Prior experience in a supervisory or team lead role is preferred.

Responsibilities

• Safely park and retrieve guests’ vehicles with care and attention
• Note and report any existing damage to vehicles before service begins
• Record the parking location and link it to the guest’s valet ticket
• Drive cautiously and follow all safety guidelines
• Greet and assist patients and visitors with directions and questions
• Clearly explain parking rates and retrieval procedures
• Lead and motivate team members through positive example
• Assign teammates to routine tasks and assist with scheduling
• Help monitor attendance and communicate shift changes
• Support conflict resolution and maintain team morale
• Uphold professional appearance, communication, and conduct standards
• Step in for the Manager when needed and escalate serious concerns appropriately
• Follow MHS procedures for cash handling and transaction tracking
• Maintain accurate records and assist in cash reconciliation
• Use timekeeping systems and help manage shift coverage
• Keep work areas clean, organized, and safe
• Remain calm and in control during busy or high-pressure situations
• Protect patient and guest privacy by following HIPAA guidelines
• Perform other duties as needed to support the team and facility.
• Performs other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees