Valet Lead/Supervisor

Stratton Amenities•Houston, TX

1d•Onsite

About The Position

United Valet Service is seeking an experienced and dependable leader for a Hotel Valet Lead/Supervisor position at a new premier hotel account in Houston. The ideal candidate should have a strong hospitality background in hotel valet operations, be polished, proactive, and thrive in a fast-paced, guest-facing environment.

Requirements

Minimum 1 year of hotel valet experience
Valid Texas driver’s license with a clean driving record
Strong leadership, time management, and interpersonal skills
Comfortable with both automatic and manual transmissions
Professional appearance and demeanor
Ability to stand and move for long periods and work in various weather conditions
Availability to work weekends, holidays, and variable shifts as required

Nice To Haves

Lead or supervisor experience
Experience with scheduling tools and basic payroll procedures

Responsibilities

Oversee day-to-day valet operations, ensuring consistent and professional service
Serve as the main point of contact between hotel management and United Valet leadership
Supervise, train, and mentor valet attendants to meet service expectations
Manage weekly scheduling and ensure proper shift coverage based on hotel needs
Review and submit payroll accurately and on time for your team
Monitor guest vehicle flow and key handling procedures to ensure safety and efficiency
Respond to guest concerns or service issues promptly and professionally
Conduct regular audits of valet tickets and reports to ensure accountability
Maintain a clean, organized, and professional valet area at all times
Support recruitment and assist with onboarding and performance evaluations