Vaccine Ordering Liaison

TX-HHSC-DSHS-DFPS • Austin, TX

3d

About The Position

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:
DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.
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Works under the general leadership of the Vaccine Data & Finance (VDF) manager and is responsible for providing quality and efficient customer service for vaccine providers across Texas. Work involves overseeing Texas Vaccine for Children (TVFC) and Adult Safety Net (ASN) vaccine ordering, tracking and all customer service-related needs. Provides timely responses to internal & external inquiries and assists with vaccine order related requests and issues. Additionally, conducts outreach to ensure data quality and reporting accuracy in accordance with program grant and statutory requirements. This includes, but is not limited to, vaccine order tracking, ensuring accurate inventory management, vaccine dose level accountability per the Texas Legislative Budget Board reports, CDC, DSHS, and other internal and external stakeholders’ requirements.

Requirements

• Knowledge of public health, immunizations, vaccine-preventable diseases, and customer service.
• Knowledge of local, state, and federal laws related to the program area.
• Skill in responding to customer inquiries and handling difficult customers in a tactful manner.
• Skill in identifying measures or indicators of program performance and in the use of a computer and applicable software.
• Ability to gather, assemble, correlate, and analyze facts.
• Ability to devise solutions to problems.
• Ability to prepare reports.
• Ability to develop, evaluate, and interpret policies and procedures.
• Ability to effectively communicate (both orally and in writing) processes and procedures.
• Ability to proofread, edit and compile reports and ensure accuracy.
• Ability to communicate processes and procedures clearly and effectively to others.
• Graduation from an accredited four-year College or university preferred.
• Experience and education may be substituted for one another on a year for year basis.
• One year of experience in public health.
• Experience with Microsoft Word, Excel, Access, PowerPoint, and Outlook.

Responsibilities

• Serves as Ordering Liaison team member for TVFC and ASN vaccine ordering & reporting. Handles communication with providers by conducting outreach and fielding incoming calls and emails. Contributes to effective customer service operations by addressing providers concerns in a timely, efficient, and knowledgeable manner. Maintains an up-to-date knowledge of pertinent information needed to support job functions, and of the processes and procedures.
• Works closely with the Vaccine Ordering Team Lead to communicate gaps in process or information needed to accomplish job responsibilities. Provides feedback on Vaccine Operation Unit’s approach to delivering customer support to providers. Reviews training materials to ensure quality and consistent information is delivered to immunization providers. Maintains a strong level of professionalism and communication skills, and ensures the processes established are utilized effectively and efficiently.
• Conducts provider outreach regarding data quality and shipments. May provide information and training to providers on how to accurately report and remain in compliance with program requirements via email or teleconference.
• Helps oversee and facilitate provider vaccine transfers for the Vaccine Operations Unit, including educating providers on how to initiate requests through the state ordering system. Evaluates data and assess provider performance on reporting requirements.
• Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Benefits

• DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees