Ordering/Receiving Clerk

Hoya • Lewisville, TX

3d

About The Position

The Ordering/Receiving Clerk plays a critical role in ensuring the accurate and timely processing of prescription (Rx) orders within the Dallas Lab. This position is responsible for reviewing Rx data in the system, processing orders, and making necessary corrections to ensure accuracy before jobs move into production. The role serves as a key point of contact for customer inquiries related to order status and provides essential support to the stockroom and pre-production teams.
This position manages the receipt of short orders and finished and semi-finished lenses, ensuring all materials are properly accounted for and routed to the correct areas. The Order/Receiving Clerk performs cycle counts for all lens types, maintaining accurate inventory levels and helping prevent shortages or delays. The role also researches backorders and estimated delivery times with vendors and internal stock teams to support production planning and customer communication.
Success in this position requires strong attention to detail, the ability to compare data against source documents to detect errors, and proficiency in computer systems. The Ordering/Receiving Clerk must be knowledgeable in company billing policies, lens and coating availability, and service codes. Clear communication via email and direct interaction with internal teams and customers is essential.
The role provides operational flexibility by assisting the team lead as needed and cross-training in other areas of the lab. This ensures continuity during peak workloads, absences, or staffing changes. The ideal candidate is dependable, organized, able to work independently, and committed to maintaining high standards of accuracy, efficiency, and customer service.

Requirements

• Strong attention to detail
• Ability to compare data against source documents to detect errors
• Proficiency in computer systems
• Knowledgeable in company billing policies, lens and coating availability, and service codes
• Clear communication via email and direct interaction with internal teams and customers
• Dependable
• Organized
• Able to work independently
• Committed to maintaining high standards of accuracy, efficiency, and customer service

Responsibilities

• Reviewing Rx data in the system
• Processing orders
• Making necessary corrections to ensure accuracy
• Serve as a key point of contact for customer inquiries related to order status
• Provide essential support to the stockroom and pre-production teams
• Manage the receipt of short orders and finished and semi-finished lenses
• Ensure all materials are properly accounted for and routed to the correct areas
• Perform cycle counts for all lens types
• Maintain accurate inventory levels
• Research backorders and estimated delivery times with vendors and internal stock teams
• Assist the team lead as needed
• Cross-train in other areas of the lab

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees