UX Researcher

HD Supply • Atlanta, GA

55d

About The Position

Identifies and executes research methods to understand customer needs, ensuring insights are grounded in best practices and social sciences. Collaborates with cross-functional teams to drive innovation through actionable user insights and supports the development of user-centric products.

Requirements

• Typically requires BS/BA in a related discipline. Certification may be required in some areas. Generally 0-2 years of experience in a related field OR MS/MA and generally 0-1 year of experience in a related field.
• Works in compliance with established procedures and/or protocols.
• Identifies and resolves readily identifiable, clearly defined problems.
• Demonstrates skill in data analysis and techniques by resolving missing/incomplete information and inconsistencies/anomalies in routine research/data.
• Nature of work requires general supervision; exercises judgment.
• May be paired with a mentor.
• Work typically involves regular process checks or review of output by a coworker and/or supervisor.
• May provide general guidance/direction to or train junior level support personnel.

Nice To Haves

• Bachelor's degree in a related field.
• 2+ years of research experience in an enterprise or eCommerce environment.
• Demonstrated experience with service design and integrating legacy systems, such as SAP or other ERP platforms.
• Experience conducting onsite and in-person research to gather user insights and feedback.

Responsibilities

• Defines research problems and establishes the scope of projects with the experience team, ensuring all key issues are addressed effectively.
• Designs research plans that strategically address knowledge gaps by identifying suitable participants who can provide valuable insights and perspectives.
• Implements research methods to comprehensively understand and address identified gaps in knowledge, ensuring thorough and reliable results.
• Collects high-quality data according to the research plan, ensuring adherence to best practices.
• Analyzes raw data to identify themes and trends, highlighting insights to inform design and process improvements.
• Presents and documents insights in an understandable format for relevant audiences, collaborating with the team to influence impactful decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 5,001-10,000 employees