UX Researcher

Gamma • San Francisco, CA

6h • $160,000 - $260,000 • Onsite

About The Position

About the role Gamma's 70M+ users worldwide count on our platform to shape and share their big idea. Now, we're looking for our first UX Researcher to unlock the next level of quality for Gamma's AI-powered products. You'll be the team's secret weapon for understanding how people really use AI to create. You'll go deep with users across our horizontal product, from teachers and solopreneurs to enterprise brand managers, turning problems into insights that directly shape the roadmap. The role includes owning recruitment of hard-to-reach user segments (especially as we move upmarket), designing studies that untangle the complexity of a non-deterministic AI product, and leveling up the design team's research practice. This is ideal for a researcher who thrives in startup ambiguity: someone who can go quick and scrappy when speed matters and deep and rigorous when quality demands it. Our team has a strong in-office culture and works in person 4–5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most.

Requirements

• 4+ years of UX research experience with strong generative and evaluative skills across multiple methods, including user interviews, usability testing, surveys, and contextual inquiry
• Proven ability to recruit specialized user segments and manage participant pipelines, especially harder-to-reach professional or enterprise users
• Experience researching AI or ML products, or a fast learning curve for studying non-deterministic systems, generative outputs, and user expectations
• Design fluency: you can sketch, wireframe, or mock up concepts to bridge research and design, and you're comfortable writing or vibe-coding SQL to answer data-driven questions
• Startup execution mindset, with comfort in ambiguity and the ability to move from research question to actionable insights quickly
• Experience at a startup or fast-moving product team, with prosumer or horizontal products, creative tools, productivity software, or moving a product upmarket

Nice To Haves

• Experience at a startup or fast-moving product team, with prosumer or horizontal products, creative tools, productivity software, or moving a product upmarket

Responsibilities

• Own and execute research for Gamma's highest-impact product questions across core product, AI, and growth
• Recruit and build relationships with hard-to-reach user segments, especially as we move upmarket into B2B and enterprise
• Design and run studies that untangle the complexity of non-deterministic AI outputs and user expectations
• Work embedded with designers and PMs to rapidly translate insights into product iterations
• Establish research operations and best practices that level up the broader design team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed