Staff UX Researcher

Samsung Research America • New York, NY

6h • Onsite

About The Position

Based in New York, Samsung’s Global UX Studio is an independent design and research studio that senses, explores and invents human-centered experiences, and future product experiences, looking 3 to 5 years out.
The Staff UX Researcher takes a human-centric approach to uncover new behavioral shifts and values to guide future products and experience opportunities for Samsung. You will be able to identify users’ unmet needs via conducting various types of user research activities and understand how people use products, systems, or services to help guide the design of desired user experiences. You will continuously refine your research methodologies in order to provide a fresh perspective.
We are interested in passionate and self-motivated individuals who are comfortable in a highly fluid environment. You will bring drive, smarts, and curiosity; we will provide the environment for you to thrive and grow.

Requirements

• Bachelor’s Degree or Master’s Degree preferred in Design Research field or equivalent combination of education, training, and experience
• 10+ years experience in UX Research, preferred experience conducting research on new concepts and new product experiences
• Advanced understanding of design-centered research processes and methodologies for identifying and solving problems
• Experience with both Quantitative and Qualitative research methodologies, with a strong framework for deciding the best approach
• Ability to conduct and lead User Research to identify users and generate synthetic insights
• Strong understanding of design thinking, design principles, and experience design methodologies and their applications
• Time management skills, attention to detail, and ability to think and act strategically and proactively
• Be clear, concise, have transparent communication style, willing to take action, and open to starting a project, idea, concept from scratch
• Ability to think and act strategically and proactively

Responsibilities

• Research planning: Be able to create quantitative and qualitative research plans, with clear rationale for the overall research protocol (recruitment criteria, data collection methods and metrics, stimulus, etc) and grounded with an initial set of hypotheses
• Research execution: Be able to conduct and lead live interviews to extract in depth insights
• Research synthesis: Be able to develop tangible insights that satisfy key stakeholder expectations. Be able to develop short video clips to capture sentiment and key insights from the user interviews
• Research presentation: Be able to create a compelling presentation and report of the research findings. Be comfortable pitching and communicating the research insights to stakeholders
• Travel International and Domestic and work overtime when needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees