UX Researcher

Bosch Group•Watertown, MA

4h•$91,000 - $105,400

About The Position

Research expert responsible for driving Voice of Customer initiatives across all customer-facing products and experiences. The role ensures customer perspectives are captured through interviews, usability testing, and qualitative research, and findings are translated into actionable insights. Responsibilities include developing personas, journey maps, service blueprints, and executive-ready reports that guide product design, software usability, marketing, and customer engagement strategies. Close collaboration is maintained with Product, Marketing, Sales, Training, and Customer Success to ensure decisions are grounded in customer feedback.

Requirements

3–5 years of experience in customer experience research, market research, or UX research with a focus on qualitative methods
Strong background in designing and leading customer interviews and synthesizing insights into clear deliverables
Familiarity with persona development, customer journey mapping, and service blueprint methodologies
Ability to recommend, select, and implement research tools/platforms
Skilled communicator with experience presenting to senior executives
Proven track record of influencing program or product decisions through research

Nice To Haves

Experience in B2B environments, ideally in technology, manufacturing, or HVAC-related industries
Understanding of the Double Diamond UX process or similar frameworks
Exposure to Voice of Customer or customer success programs and working with mixed methods
Ability to collaborate with analytics/BI teams to connect qualitative and quantitative insights

Responsibilities

Design and run qualitative research initiatives, including interviews, focus groups, and usability-style sessions, to capture authentic customer perspectives
Collaborate cross-functionally with Product, Marketing, Sales, Training, and Customer Success teams to ensure customer perspectives inform decisions
Recommend and implement the right tech stack for Voice of Customer collection and analysis
Synthesize research findings into actionable insights, personas (e.g. using the Double Diamond method), journey maps, and service blueprints
Partner with Business Intelligence on quantitative metrics (NPS, CSAT, churn) and integrate qualitative insights for a holistic view
Present clear, compelling research reports and executive-level presentations that influence decision-making
Build an ongoing feedback loop to ensure customer input informs future programs and offerings