UX Researcher, Reporting and Data

Stripe, Inc.•Seattle, WA

36d•Hybrid

About The Position

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. The UX Research team is part of Stripe's Design team and works across many types of product initiatives at Stripe to more effectively and efficiently deliver products and experiences that fulfill user needs. And since Stripe's main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences. In addition to conducting primary research, we also enable other Stripes (engineers, product managers, designers, operations, etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Stripe and define how we put users first when conducting research. As a UX Researcher, you will be dedicated to the reporting and data teams, collaborating directly with product, engineering, sales, and design teams to dive deep into developer experiences with Stripe's data tools. This is a full-time role based in Seattle, WA. This would be an excellent opportunity for a qualitative researcher who is interested in driving how Stripe builds products for data audiences.

Requirements

Has 3+ years relevant user research experience working on digital experiences and specialize in generating actionable insights that drive impact
Has a desire to do hands-on research and work on an early-stage team, from planning and recruiting to analysis and insights delivery
Can conduct research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies
Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics

Nice To Haves

Are primarily a qualitative researcher, with experience in data-focused, B2B, or enterprise software products
Can lead, design, execute, and communicate impactful research in a fast-paced, earlier stage product development process and know how to integrate research into product and design roadmaps
Have a desire to do hands-on research from planning and recruiting to analysis and insights delivery
Tell compelling stories and are skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work.
Relentlessly focus on users and solving for their needs and wants. You put users first and have experience driving impact from insights
Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of Stripe
Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation
You've built or scaled research platforms, systems, or programs at your workplace

Responsibilities

Lead critical research efforts and conduct multi-phase, mixed-method studies that deepen our understanding of the user experience and drive product strategy
Prioritize research needs and approaches across work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
Work in a highly collaborative fashion as a partner to business leads, product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our products by grounding these decisions in user needs and insights
Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
Partner closely with other researchers to build out Stripe's research practice and infrastructure
Disseminate research insights to evolve and enhance Stripe's understanding of user needs and identify innovative opportunities to meet those needs