UX Researcher

Microsoft • Redmond, WA

55d

About The Position

Join us in growing the Microsoft Compass Program and help shape the future of Copilot!
What We Are Doing:
The Microsoft Compass Program is a customer engagement R&D program that serves Microsoft's Experiences & Devices division (imagine: all our collaboration experiences including M365 Copilot, Office, Teams, OneDrive/SharePoint, Windows, Devices, and more). The Compass program includes more than 100 of Microsoft's strategic enterprise customers from around the world and was the first place Microsoft customers could test Copilot through our AIX00 program.

Note: This position sits in our user experience research team but is unlike any other UXR job you may have seen. It’s a combination of UX research program operations and program management.
In this role you will help us manage and engage a selection of our 100 Compass customers and help with running the operations of our flagship preview program.
As on-point customer contacts for Compass, our role is to drive a mutually beneficial product development relationship with customers in the Compass program. This entails ensuring the customers meet program obligations for engaging in our research activities and navigating the complexity of when they disengage.
Program operations: You will be a key part of the operations behind our research programs, including customer communications, tracking the impact of our work, managing compliance and privacy and helping to launch new research programs.
The key attributes we are looking for:
Excellent project management skills. This is to help us manage our AIX00 Copilot Preview and Compass broadly. Grasp of and attention to detail (and agile execution) is critical.
You must have experience working with customers and managing complex relationships.
Thriving and collaborating positively in an intense program: The development pace of Copilot is fast and the opportunity and demands on our team are equally intense. If you can deliver results and be a nurturing teammate then we want to talk to you.

Requirements

• Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
• Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years User Experience Research experience OR equivalent experience
• 2+ years of program or product management experience, including direct experience with the release process.
• 5+ years of experience working directly with customers; including managing customer relationships & engagements.

Nice To Haves

• Outstanding project management, able to work fast on multiple, challenging and ambiguous assignments.
• Research program operations experience is highly desired.
• Familiarity with product-making research methods and processes.
• Fluency with Microsoft software tools, including Excel, PowerBI, SharePoint, Teams.
• Experience thriving and collaborating positively in an intense program: The development pace of Copilot is fast and the opportunity and demands on our team are equally intense.

Responsibilities

• manage and engage a selection of our 100 Compass customers
• help with running the operations of our flagship preview program
• drive a mutually beneficial product development relationship with customers in the Compass program
• ensuring the customers meet program obligations for engaging in our research activities and navigating the complexity of when they disengage
• customer communications
• tracking the impact of our work
• managing compliance and privacy
• helping to launch new research programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees