UX Researcher, Link

Stripe, Inc.•Seattle, WA

36d•Hybrid

About The Position

As a UX Researcher, you will be dedicated to the Link team and collaborate directly with product, engineering, analytics, marketing, and design teams. The Link team at Stripe is building a fast, convenient, and best-in-class consumer checkout experience that makes buying anything online magical for consumers while driving higher conversion and higher-margin transactions for our many millions of merchants. We're all deeply passionate about redefining the payment experience for consumers and creating outstanding value for merchants that increases revenue, lowers cost, and grows their business. This would be an excellent opportunity for a mixed methods researcher who is interested in building and applying their craft across 0→1 and 1→10 problem spaces, and shaping solutions that deliver value to consumers and businesses, across the globe.

Requirements

Has 3+ years relevant research experience working on digital experiences and specialize in generating actionable insights that drive impact
Has a desire to do hands-on research and work on an early-stage team, from planning and recruiting to analysis and insights delivery
Can conduct complex research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies
Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics

Nice To Haves

Are primarily a qualitative researcher, with relevant experience in consumer product space
Can lead, design, execute, and communicate impactful research in a fast-paced, earlier stage product development process and know how to integrate research into product and design roadmaps
Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation
Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of Stripe
Demonstrate autonomy and resilience on a fast-paced team

Responsibilities

Lead critical research efforts that deepen our understanding of the user experience and drive product strategy
Work in a highly collaborative fashion as a strategic partner to product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our products by grounding these decisions in user needs and insights
Prioritize research projects and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
Partner closely with other researchers to build out Stripe's research practice and infrastructure
Disseminate research insights to evolve and enhance Stripe's understanding of user needs and identify innovative opportunities to meet those needs