UX Researcher II

Verisk Analytics • Jersey City, NJ

16d • Hybrid

About The Position

Verisk Underwriting Solutions, Core Lines, is redefining our customer experience. Our Reimagine program is focused on modernizing our Forms, Rules and Loss Cost product and enabling delivery through a digital platform, enabling consumption and integration into customer workflows. This role focuses on enhancing the efficiency of our Core Lines Web platforms by improving the tools and experiences for our external insurance industry customers and internal content creators. As a Usability Specialist, you will play a critical part in understanding user needs and transforming research insights into solutions that simplify processes and save time. Your approach will involve a range of methodologies, including field studies, interviews, and surveys, to gain a deep understanding of user behaviors and challenges. You will collaborate closely with designers, product owners, and technical teams to align on goals, support research efforts, and drive customer-focused outcomes. The position requires someone detail-oriented, adaptable, and capable of both conducting independent research and evaluating the work of others to uphold high-quality standards. You will turn insights into actionable recommendations, define and test design solutions, and provide guidance to refine user experiences across one or more products

Requirements

• Proven success leading business-to-business (B2B) user research projects with demonstrated impact.
• Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).
• Experience managing all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting).
• Experience with research methods including: Field research/ethnography, usability and human factors evaluation (heuristic assessments, usability testing), concept evaluation techniques, formative research (UX vision and concept testing, iterative design evaluation), large-scale behavioral and sentiment research, and statistical methods used to analyze data related to human performance, behavior, and interaction with systems and products.
• Ability to design and lead participatory design workshops.
• BS in Human Factors, Cognitive Psychology, HCDE, or Computer Science with relevant research experience, or similar.

Nice To Haves

• MS or Ph.D. in Human Factors, Human-Computer Interaction, Cognitive Engineering with relevant research experience, or similar.
• Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
• An unfailing passion and capacity to advocate on behalf of our users.
• Experience in an Agile/scrum environment.
• Ability to work with a startup mentality, juggling multiple projects at varying stages of completion.
• User research or other experience from a technical field, such as software development, Systems Manager or similar.
• Experience delivering human factors and human-centered research to deliver UIs and digital user experiences, especially ones that leverage generative AI (genAI) and large language models (LLM).

Responsibilities

• Help define the long-term vision, strategy, and goals for UX research for the Core Reimagine Platform team.
• Identify the best human-centered research methods (quantitative and qualitative) to answer questions about our users, based on research questions, timelines, and resourcing.
• Define and execute a comprehensive research roadmap; communicate and refresh it regularly to ensure relevancy.
• Gather and analyze human performance, behavioral, and interaction/usage data to test product and UX design hypotheses, derive recommendations for design and actions, and validate human error probabilities.
• Collaborate and communicate effectively with cross-functional teams across design, product, engineering, and management.
• Create repeatable and scalable mechanisms to evaluate Generative AI experience solutions from a holistic customer perspective.
• Continually learn, grow, and improve the craft of UX research.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees