UX Lead, Digital Experience

Waters Corporation•Milford, MA

4d•Hybrid

About The Position

Are you ready to help build a global digital transformation and accelerate the growth of a multi-million-dollar B2B digital business? Waters is a world leader in life science technologies with nearly $3B in annual revenue—and our digital ecosystem is a key driver of that success. Our platforms power ecommerce and digital services in 100+ countries and 10+ languages, supporting multiple customer segments through Waters.com and a variety of digital commerce channels including eCommerce, eProcurement, and EDI. If you’re excited by impactful work at global scale, let’s talk. As a UX Lead on Waters’ Digital Web Team, you will shape intuitive, engaging, and accessible digital experiences across Waters.com and related web applications. You will be responsible for elevating the end-to-end user experience across multiple digital touchpoints, collaborating across Product, Engineering, and Content teams to deliver customer-centered solutions. Working in an Agile environment, you will lead design execution, and advocate for best-in-class interaction and usability standards that support business goals and improve customer satisfaction. The ideal candidate will bring a clear vision for evolving the Waters.com digital experience to both delight users and address customer challenges. They will excel at translating business objectives into seamless, user-centered experiences and consistently demonstrate a customer-first mindset. Focus Areas: Develop UX strategy for Waters’ digital web ecosystem, including content, transactional, and authenticated experiences. Define and guide user-centered design processes and frameworks. Collaborate with Product Owners, Business Stakeholders, and Engineering to provide scalable design solutions. Drive usability, accessibility, and interaction patterns that align to Waters’ digital design system. Support continuous optimization of UX through research, experimentation, and testing. This is a Hybrid role based out of Milford, MA three days a week (Tuesday through Thursday)

Requirements

Strong expertise in UX strategy, interaction design, user flows, and responsive web design.
Proficient in modern design tools such as Figma and Adobe Creative Cloud.
Experience conducting user research and usability testing.
Strong understanding of accessibility standards (WCAG), design systems, and UX best practices.
Comfortable working in Agile environments and collaborating cross-functionally.
Excellent communication, presentation, and stakeholder management skills.
Bachelor’s Degree required; Human-Computer Interaction (HCI), Design, or related field preferred.
6–8 years of UX/UI design experience.
Experience designing for enterprise B2B web platforms strongly preferred.
Portfolio demonstrating UX leadership and complex problem solving required.

Nice To Haves

Familiarity with enterprise CMS platforms such as Adobe Experience Manager (AEM) is preferred.
Knowledge of personalization, experimentation (Adobe Target), and AI-assisted UX is a plus.

Responsibilities

Lead discovery efforts to understand user needs, behaviors, and difficulties through research and data analysis.
Translate sophisticated business requirements into intuitive user journeys, wireframes, and high-fidelity prototypes.
Partner with Product and Engineering teams to scope feasible solutions that balance usability, technical constraints, and business goals.
Own UX delivery across Agile sprints, collaborating closely with developers during implementation.
Conduct usability testing, heuristic evaluations, and A/B experiments to validate design direction and continuously improve experiences.
Uphold and evolve Waters’ digital design system, ensuring consistent visual hierarchy, layout structure, and interaction patterns.
Mentor and manage a team of UX and digital designers and foster a culture of design excellence.
Ensure compliance with WCAG 2.2 accessibility standards and inclusive design principles.
Partner with the Analytics team to measure UX efficiency with key KPIs like task completion, engagement, NPS, and conversion metrics.

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