Senior Manager, User Experience (UX) Lead

Pfizer • New York City, NY

4d • Hybrid

About The Position

At Pfizer, our purpose is breakthroughs that change patients' lives, and our colleagues make this happen by working together all over the world to touch millions of lives . We are seeking a Senior Manager of User Experience to embed within our Forward Impact Teams (FIT pods), which deliver rapid outcomes by experimenting, learning fast, and proving what works . As the voice of the customer, you will leverage AI tools to deliver insights in days and MVPs in a few weeks; a significant acceleration from traditional design approaches . Operating at the intersection of customer insights, design systems, and product delivery, you will advance concepts into validated solutions that enable decision-making on further scale across the enterprise . You will be responsible for maintaining design standards, ensuring accessibility compliance, and delivering solutions that meet both technical rigor and customer needs . Your role focuses on hands-on design leadership, establishing a clear design vision and systems, and ensuring prototypes are built, tested, and refined efficiently within days . Working at the intersection of creativity and velocity, this position requires exceptional design skills combined with the ability to work at unprecedented speed through AI augmentation . You will collaborate closely with CX Leads and stakeholders to align priorities, gather feedback, and adapt solutions to maximize customer value while fostering a culture of creativity and continuous improvement . Success in this role means delivering accessible, effective designs in days rather than weeks, directly shaping how patients and healthcare providers experience Pfizer's innovations.

Requirements

• Bachelor's degree in Design or related field
• 6+ years of progressive design experience with focus on digital products
• Expert proficiency in Figma including components, variants, and auto-layout
• Strong portfolio demonstrating system design thinking
• Experience with accessibility standards and inclusive design
• Proven ability to deliver under tight deadlines
• Experience mentoring and enabling non-designers
• Strong presentation and communication skills
• Demonstrated "AI-first" mindset with a proven willingness to challenge traditional design paradigms and adopt augmented workflows to radically accelerate delivery cycles
• Ability to thrive in a fast-paced, dynamic environment while fostering collaboration and a high-performing team culture
• Strong analytical skills with the ability to interpret data and translate insights into actionable product decisions
• Excellent communication and storytelling skills to align diverse stakeholders around design goals and outcomes
• Demonstrated ability to lead without authority through ambiguity and deliver high-impact solutions quickly
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Nice To Haves

• Experience in pharmaceutical or healthcare design
• Background with design systems at scale
• Knowledge of front-end development principles
• Experience with AI-augmented design tools
• Service design or journey mapping expertise
• Certification in accessibility or inclusive design
• Previous experience in lean/agile environments
• Strong digital literacy and an "AI-first" mental model, with the ability to critically evaluate and integrate generative tools into the creative process to solve complex design challenges at scale
• Ability to manage multiple complex programs and projects simultaneously
• Strong analytical and problem-solving skills

Responsibilities

• Design Delivery & Execution
• Execute end-to-end design process for assigned pods under Director guidance
• Deliver medium to high-fidelity prototypes within days for critical decisions
• Ensure 100% accessibility compliance (WCAG 2.1 AA) across all designs
• Leads MVP design quality through detailed specifications and asset creation for ready to scale digital products
• Coordinate with Digital Creation Centers on design handoffs and scaling requirements
• Flex across pods based on demand, providing surge support during peak periods
• Create responsive designs optimized for multiple platforms and devices
• Build interactive prototypes for user testing and stakeholder reviews
• Design Operations & Systems
• Maintain and expand design system components ensuring consistency and reusability
• Create comprehensive design documentation including specifications and guidelines
• Support design tool adoption and configuration across pods
• Track design metrics including velocity, quality, and adoption rates
• Coordinate design reviews ensuring feedback is actionable and timely
• Manage design asset libraries and version control
• Build templates and starter kits accelerating design delivery
• Ensure design files are organized for efficient collaboration
• Capability Building & Enablement
• Train CX Leads on rapid prototyping techniques and tools
• Create design templates and components for self-service use
• Support Communities of Practice with design expertise and best practices
• Mentor junior designers and provide growth opportunities
• Document design patterns and successful approaches
• Lead design workshops and training sessions
• Build design evaluation criteria and review processes
• Enable non-designers to create basic prototypes independently

Benefits

• We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.
• Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.
• Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees