Utility Specialist - Single Family Rental Property Operations
About The Position
Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously. We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts. If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us! This position is based in our office in Dallas, TX. The Role: Responsibilities include, but are not limited to, the following :
Requirements
- High school diploma required plus 2+ years of general office or call center experience
- Excellent computer skills including proficiency with the Microsoft Office suite including Word, Outlook, and Excel
- Organized with strong attention to detail
- Demonstrates the ability to take initiative, be independent and a self-starter
- Effective project management skills and able to manage multiple projects and priorities
- Good time-management skills, able to consistently meet goals and deadlines without sacrificing quality
- Exhibits sound judgment and decision-making ability
- Strong interpersonal, oral, and written communication and reading skills
- Able to work effectively under pressure and operate in a fast-paced work environment
Nice To Haves
- HOA or property management experience a definite plus
Responsibilities
- Manage all aspects of utility onboarding and other utility matters
- Update utilities database, as needed
- Communicate with residents and 3 rd party utility companies daily
- Utilize exceptional interpersonal skills to develop a strong working relationship with providers and residents
- Assist leadership and colleagues as needed.
- Work collaboratively with all team members
- Provide a timely response to all resident requests from internal and external parties
- Assist with utility billing and general business functions
- Acquire and maintain knowledge of current state, Local, and utility policies and/or procedures
- Assist with resolving and documenting utility liens
- Other activities as assigned by your manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
