Servicing Specialist - Single Family

Merchants Bank of Indiana•Carmel, IN

21d

About The Position

Our Mortgage Servicing Specialist will pull and analyze closing loan documents, checking insurance coverage for properties, prep-to-file booking, and accurate processing of mortgage servicing transactions. While receiving hands-on training by members of the Merchants Mortgage team, you will be able to work in a laid-back environment that encourages team building. A successful Servicing Specialist, SF will complete required responsibilities in line with business objectives and in compliance with regulatory requirements. Success in this role requires knowledge and execution of multiple servicing processes and the ability to assist others when needed. Our Servicing Specialist should be able to do the following confidently and independently... Process servicing transfers and reconcile balances Reviewing and processing loan documents after closing for completeness and accuracy. Receiving and managing customer calls via incoming Customer Service Lines. Track all loan related insurance requirements. Validate insurance coverage amounts according to bank and local requirements. Assist with tax and insurance payments on escrow accounts. Verify payment of all taxes and insurance for escrowed and non-escrowed accounts. Book first mortgages and HELOCs on servicing platform. Analyze data and research issues and exceptions while making or recommending appropriate changes. Process incoming and outgoing mail items. Produce and mail late notices and monthly statements, sort, and process payments. Set up ACH plans upon receipt of authorization forms. Prepare and send payoff statements and process incoming payoff proceeds.

Requirements

A minimum of three years’ mortgage banking experience in areas of loan servicing, or an educational background that provides a level of knowledge typically gained from three years or more experience preferred.
Requires at least a high school diploma or GED from an accredited institution.
Strong organizational skills required with the ability to prioritize work to meet deadlines.
Must demonstrate excellent verbal and written customer service skills.
Requires proficient knowledge of MS Word, Excel, and Outlook.

Nice To Haves

Previous mortgage loan servicing experiences strongly preferred.
Previous banking experience preferred

Responsibilities

Process servicing transfers and reconcile balances
Reviewing and processing loan documents after closing for completeness and accuracy.
Receiving and managing customer calls via incoming Customer Service Lines.
Track all loan related insurance requirements.
Validate insurance coverage amounts according to bank and local requirements.
Assist with tax and insurance payments on escrow accounts.
Verify payment of all taxes and insurance for escrowed and non-escrowed accounts.
Book first mortgages and HELOCs on servicing platform.
Analyze data and research issues and exceptions while making or recommending appropriate changes.
Process incoming and outgoing mail items.
Produce and mail late notices and monthly statements, sort, and process payments.
Set up ACH plans upon receipt of authorization forms.
Prepare and send payoff statements and process incoming payoff proceeds.