Server Assistant) - MadTree Parks & Rec

MadTree Brewing Company•Blue Ash, OH

8h•$6•Onsite

About The Position

The Utility position is essential to creating warm and welcoming experiences that exceed guest expectations while supporting front-of-house operations. As a key support role, they ensure smooth service execution across bar, dining, and event spaces. They will be an avid MadTree ambassador who lives the behaviors – Connect, Grow, and Give a Fck.

Requirements

Must be at least 21 years of age or older.
High School Diploma or GED
1+ years high-volume bar/restaurant experience preferred
Open availability including nights, weekends, and holidays
Reliable transportation and excellent attendance record
Guest Service Excellence: Creates welcoming atmosphere through warm greetings and proactive assistance
Communication Expert: Clear and professional communication in person and on phone with guests and team members
Operations Support: Maintains efficient service flow through proactive support of front-of-house and bar operations
Detail Oriented: Demonstrates thorough attention to cleanliness and organization standards across all areas
Problem Solver: Addresses guest needs and operational challenges quickly and effectively in fast-paced environments
Multi-tasker: Handles multiple priorities while maintaining composure during peak service periods
Team Player: Collaborates effectively across departments and anticipates team needs
Systems Savvy: Proficient with (or quick to learn) reservation systems and POS technology
Physical Stamina: Maintains consistent productivity during extended periods of physical activity
Safety Champion: Ensures adherence to safety and sanitation standards
Ability to regularly sit, stand, walk, stoop, kneel, crouch, crawl, and climb.
Ability to frequently talk, hear, and smell.
Ability to frequently lift and/or move up to 50 pounds.
Ability to frequently reach with hands and arms. Use hands to handle or feel objects, tools, or controls.
Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Nice To Haves

Experience in high-volume bar or restaurant environments
Familiarity with reservation management systems
Previous experience with beer, wine, or craft beverage service
Knowledge of allergen protocols and dietary restrictions

Responsibilities

Provide warm, genuine greetings to all arriving guests and create positive first impressions
Guide guests through self-seating process and provide clear information about facility layout, offerings, and events
Manage reservation systems, private event bookings, and waiting lists during peak periods
Answer phone calls professionally and handle inquiries about menu items, allergens, dietary restrictions, and upcoming events
Monitor dining room flow and communicate capacity updates to service team
Handle guest questions, concerns, and special requests with professionalism and grace
Process to-go orders and merchandise sales efficiently
Maintain cleanliness standards through diligent pre-bussing, prompt clearing of dishes and glassware, and consistent surface cleaning
Execute proper glassware handling including washing, polishing, and organizing
Maintain cleanliness and organization of all guest areas including dining room, bar, outdoor spaces, restrooms, and storage areas
Perform consistent floor maintenance and ensure entrance and waiting areas remain clean and organized
Assist with deep cleaning projects and scheduled maintenance tasks
Support composting, waste, and recycling programs
Support bar operations through stocking, organization, and maintenance of supplies
Monitor and maintain adequate supply levels of serviceware, garnishes, and cleaning materials
Assist with food delivery and table maintenance during service periods
Transport and properly store kegs, supplies, and equipment safely
Maintain organized storage areas with proper rotation of supplies
Execute opening and closing procedures across all service areas
Coordinate with service team to ensure smooth guest experiences
Support special events setup and breakdown
Execute proper safety and sanitation procedures consistently
Enthusiastically participate in a minimum of 8 hours per year of paid volunteer work for MadTree Impact initiatives
Complete assigned training programs and maintain current knowledge of facility operations, menu offerings, and events
Perform other job-related duties as assigned by management