Utility Assistance Program Specialist

Community Action Organization • Hillsboro, OR

4d

About The Position

As a Utility Assistance Program Specialist, you will play a vital role in ensuring our community's most vulnerable residents receive the help they need. You will provide essential administrative and program-management support, ensuring that utility assistance is delivered equitably, accurately, and in full compliance with funding guidelines. If you excel at auditing, database management, and cross-team collaboration, we want to hear from you!

Requirements

• High school diploma or equivalent with at least two 2 years of related experience. (An equivalent combination of education and experience will be considered)
• Advanced proficiency in technology tools, specifically Microsoft Office (Excel formulas, tables, and charting) and database management.
• Exceptional accuracy in auditing files and managing complex data.
• Proven ability to work effectively with low-income, senior, disabled, and diverse populations.
• A strong ability to manage multiple tasks with competing priorities in a fast-paced environment.
• Excellent verbal and written communication skills with experience coordinating with social service agencies or other professionals.
• A commitment to maintaining high levels of confidentiality and adhering to the agency's code of ethics.

Nice To Haves

• Bilingual (English/Spanish) written and verbal skills are a significant plus.

Responsibilities

• Review application files to ensure they meet all funding requirements and program regulations.
• Approve files for payment and ensure timely processing of assistance from multiple sources.
• Identify error patterns in applications and provide feedback or training to intake staff to improve system efficiency.
• Support special projects (such as mail-out programs and benefits enrollment) and track internal program data to generate vital reports.
• Provide clerical support, including record-keeping, minute-taking, and managing contract routing.
• Maintain the program's Policy and Procedure Manual.
• Ensure program staff have the materials they need by managing office supply inventory, distribution, and equipment maintenance.
• Act as a key point of contact for clients, internal partners, and community organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED