Patient Assistance Specialist

Converge Medical Technology•Austin, TX

1d•$22 - $26•Hybrid

About The Position

Exciting Patient Assistance Specialist Opportunity! Be the guiding voice for patients navigating insurance and financial assistance—help individuals access the care and support they need by managing benefits, claims, and hardship programs with clarity, persistence, and compassion. At Converge Medical Technology, we provide game-changing technology with empowering personalized patient services as part of our in-home, multidisciplinary programs for chronic low back and neck pain. Our passion is to change people's lives. The genuine care and healing of our patients is our highest mission, and our goal is to help them get back to doing the things they love. Our Patient Assistance Specialists are essential to Converge’s mission by ensuring patients understand their insurance benefits and financial options, facilitating hardship programs, and managing the administrative steps that keep care moving forward. Through proactive communication, claims support, and collaboration, your work helps remove barriers so patients can access life-changing treatment without delay. Every interaction you have directly supports a patient’s journey toward recovery.

Requirements

1+ year of customer service experience in insurance verification, DME, or patient assistance/hardship programs.
1–2 years of prior authorization experience in a DME or clinical setting with commercial insurance plans.
Strong attention to detail, computer proficiency, and ability to handle high call volumes.
Exceptional verbal and written communication skills to explain insurance and financial options clearly.
Adaptability in a fast-paced, patient-centered environment with a collaborative approach.

Responsibilities

Insurance Verification & Financial Assistance: Verify commercial insurance benefits, determine coverage limits, and gather medical documentation for authorizations. Guide patients through deductibles, coinsurance, copays, and qualification for company hardship programs.
Claims & Billing: Coordinate DME-related administrative tasks. Manage prior authorizations, appeals, billing statements, and insurance updates. Collect patient payments and collaborate with collections on statement billing, insurance payments, and deductible/copay inquiries.
Communication & Collaboration: Handle high-volume inbound and outbound calls as a liaison between patients, insurance companies, and sales representatives. Respond to referrals and maintain accurate records of inquiries and follow-ups.
Information Management: Use Salesforce and internal systems to complete daily tasks in line with standard procedures. Provide timely, accurate coverage information to sales reps. Research and escalate urgent issues to the Director of Reimbursements as needed.
Other Duties as Assigned