Operations Specialist, Remote Assistance

DoorDash USA • Tempe, AZ

9d • Remote

About The Position

We’re looking for motivated individuals to help manage robots on public roads and provide valuable feedback to team leads for system improvements. This may include some public road testing and staying flexible with other tasks as needed. You’ll report to the shift lead and play a key role in keeping operations running smoothly.

Requirements

• 2+ years of autonomous and/or robotics operations background experience.
• Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar
• Ability to communicate via Slack clearly and effectively, both in writing and verbally.
• Self-motivated, quick to learn, and able to perform well under pressure.
• Well-organized and attentive to detail.
• Foster a strong safety culture by ensuring operations are safe and efficient.
• Experienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress.

Responsibilities

• Foster a culture of safety, inclusivity, and open communication within the team.
• Become proficient in the software used for Remote Assistance operations.
• Support robots by using our remote system to efficiently address their needs.
• Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency
• Aid operators in their daily activities, ensuring adherence to Remote Assistance standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed