Rent Assistance Program Manager

Homes For Good • Eugene, OR

1d • Hybrid

About The Position

As a Rent Assistance Program Manager, you will provide day-to-day leadership across key functions within Homes for Good’s rent assistance programs. This includes overseeing staff, managing workflows, and making sure services are delivered in a way that is consistent, fair, and aligned with federal requirements and agency policies.

You will lead a team of housing professionals by setting clear expectations, providing ongoing feedback and support, and helping staff grow in their roles. The position plays an important part in keeping complex programs running smoothly while ensuring that participants receive high-quality, reliable service.

Requirements

• Equivalent to a bachelor’s degree from an accredited college or University with major coursework in social services or related field.
• At least three years of increasingly responsible experience in social services working with homeless or at-risk of homelessness low-income families and/or individuals with disabilities, direct client service, program development, planning and implementation and at least one year of management/supervisory responsibilities.
• Any combination of experience and education on a year for year basis up to a maximum of four years of responsible professional, technical, analytical and/or administrative experience may be substituted for the education requirement provided that the knowledge, skills and abilities to perform the work have been demonstrated.

Nice To Haves

• The ability to drive Agency vehicles during the course of work, and the possession or ability to obtain a valid State of Oregon vehicle driver's license and be insurable at standard rates is preferred for this role but not required.

Responsibilities

• Supervises, coordinates, assigns work and provides support for program staff.
• Oversees program operations, staffing and compliance with policies & procedures.
• Directs, coordinated and reviews the work of assigned staff; assigned work activities and projects; monitors workflows, reviews and evaluates work performance, and meets with staff regularly to identify and resolve problems.
• Reviews and audits staff work product for quality control.
• Receives, reviews and responds to complaints and concerns from potential and current participants, staff and/or community partners, conducts inquiries and mediates resolutions consistent with Homes for Good’s policies and guidelines.
• Participates in services and/or program termination hearings and informal file reviews, document findings and recommendations.
• Oversees program or program audits or housing reviews and inspections; coordinates and monitors initial and annual quality control inspections; ensures program or housing quality is consistent with mandated guidelines.
• Oversees provider or participant eligibility and recertification processes and be responsible for matters such as file audits for transfers, terminations, reasonable accommodations requests, and complaints; identifies potential performance problems and process and evaluates requests and implements decisions, always being aware of opportunities for individual and/or department improvements.
• Coordinates programs with those of other divisions, departments and outside agencies and organizations.
• Provides assistance to the Rent Assistance Division Director; prepares and presents program reports and other necessary correspondence.
• Ensures that all required supporting documents, files, logs and records are properly maintained; prepares and coordinates various administrative and statistical reports relating to Homes for Good clients and programs within area of assignment.
• Attends and participates in professional group meetings; stay abreast of new trends and innovations in the field of housing and rent assistance.
• Responds to program questions and inquiries from other agencies, organizations and individuals regarding program guidelines and regulations; assists with identifying and accessing additional services.
• Selects, evaluates and supervises assigned staff; assigns work and ensures appropriate training is provided; recommends and administers disciplinary action when appropriate; handles sensitive personnel matters; exercises full supervision over direct reports.
• Participates in a variety of committees and ad hoc work groups as required or assigned; participates in organization-wide projects, work groups and events related to Agency operations.
• Performs other related duties as assigned.

Benefits

• generous benefits package which includes paid health, dental and vision insurance for you and your family after one month of employment, along with life insurance and a 12% contribution of your monthly salary into a retirement account after 6 months of employment.
• Homes for Good offers a family friendly environment with flexible scheduling options, generous paid time off (PTO) program starting at six weeks annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager