Utility Account Manager

Itron, Inc. • Chicago, IL

3d • Hybrid

About The Position

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. About Us Itron’s suite of Emergency Preparedness & Response (EP&R) products delivers industry‑leading solutions to the utility and critical infrastructure sectors. Storm Manager brings together an ecosystem of interconnected utilities and contractors, enabling organizations to secure, mobilize, and manage the resources needed to effectively respond to severe weather and natural disasters. Many of the largest investor‑owned utilities in North America rely on Itron’s EP&R solutions to optimize all aspects of their storm response operations. We are growing our team and welcome talented individuals with diverse professional and personal backgrounds. We encourage junior to mid‑level candidates to apply to be considered for future openings within our EP&R team. At Itron Resiliency Solutions, our mission is to build a world that is safer, more resilient, and better prepared for threats to our electric infrastructure. The work you do here directly supports the reliability of critical services and the well‑being of the communities our customers serve. Job Summary The Utility Account Manager serves as a primary point of connection between Itron and the utility stakeholders who rely on our EP&R SaaS solutions. In this role, you will build and grow strategic client relationships, act as a trusted advisor, and ensure clients are positioned to get the greatest value from our products. You will serve as an advocate for our customers—promoting a customer‑centric mindset—while engaging collaboratively across internal teams to deliver exceptional, innovative, and accountable service.

Requirements

• Minimum 3 years of experience in a professional services, account management, customer success, or related client‑facing environment.
• Bachelor’s degree in business, communication, or a related field.
• Demonstrated ability to build authentic, mutually beneficial relationships with diverse stakeholders.
• Strong analytical, problem‑solving, and critical‑thinking skills.
• High level of personal accountability, independence, and initiative; proven ability to work with minimal direction.
• Ability to adapt quickly, work confidently across varied personalities, and navigate dynamic situations—including during storm‑response events.
• Excellent communication skills with the ability to translate complex concepts for diverse audiences.
• Willingness to travel up to 20% as needed.

Nice To Haves

• Experience in the technology, utilities, energy, or critical infrastructure sector.
• Experience delivering training (virtual or in‑person) or developing educational materials.
• Familiarity with SaaS tools, business analysis practices, or customer success methodologies.
• Prior experience supporting emergency response or high‑stakes operational environments.
• Professional working proficiency in French and English a plus

Responsibilities

• Develop deep subject‑matter expertise across Itron’s EP&R suite to confidently guide clients and internal partners.
• Build, strengthen, and maintain collaborative, trust‑based client relationships across all assigned accounts.
• Lead training and onboarding activities for new clients in partnership with our delivery team to ensure a smooth, agile transition onto EP&R platforms.
• Conduct client‑specific business analysis to identify opportunities for optimization and recommend solutions aligned with customer goals.
• Act as a customer advocate by providing thoughtful recommendations for product enhancements, service improvements, and process efficiencies.
• Support product delivery through training, guidance, troubleshooting, and ongoing client enablement.
• Create and contribute to training materials, client resources, and best‑practice documentation.
• Partner with Customer Support and Service Provider teams to understand client‑specific environments, helping tailor solutions and support approaches.
• Collaborate with Product and Engineering teams to communicate client needs, prioritize enhancements, and influence development roadmaps.
• Participate in storm‑response activities as part of the EP&R storm‑support team, including: Signing up for storm shifts (which may include nights, weekends, or holidays).
• Serving as a communication bridge between utility clients and contractors.
• Providing real‑time user assistance and data insights.
• Contributing to after‑action reviews and continuous improvement initiatives.

Benefits

• This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level