Usher | Part-Time | CFG Bank Arena

Oak View Group•Baltimore, MD

26d•$18•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview An Usher is a vital member of the Arena staff as they are involved in direct contact with the public. As a representative of the CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guest enjoy their visit. Providing top notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guest at CFG Bank Arena. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment. This role pays an hourly rate of $18.00 Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching. This position will remain open until April 17, 2026.

Requirements

70% event availability commitment. Event requirement is subject to change with notice
Demonstrated ability to follow instructions and work in a fast-paced environment
Must have strong verbal and written communication skills.
Ability to handle stressful situations
Must be 18 years of age or older

Nice To Haves

Previous experience in a customer service-based industry is preferred
Previous experience within a sports, entertainment, or related field is preferred

Responsibilities

Proactively welcome guests and answering questions
Identify opportunities to create memorable experiences for guests
Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas. Contact a supervisor if your encounter an issue with “duplicate tickets”
Provide directions to ticketed seats and other arena locations
Preventing guest from moving from one seat to the next
Respond to and/or escalate guest complaints, concerns, and compliments
Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
Effectively communicate safety and security measures
Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance
Perform other duties and responsibilities as assigned
Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building including walking steps, exposure to loud noises, and standing for long periods of time.