Usher | Part-Time | Five Flags Center

Oak View Group•Dubuque, IA

1d•$13 - $14

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary An Usher is a vital member of the Five Flags Center as they are involved in direct contact with the public. As a representative of the facilities, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. Providing top notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guests. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment. This role pays an hourly rate of $13.00-$14.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until April 10, 2026. About the Venue The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests.

Requirements

Demonstrated ability to follow instructions and work in a fast-paced environment.
Must have strong verbal and written communication skills.
Ability to handle stressful situations.
Must be 18 years of age or older.
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.

Nice To Haves

Previous experience in a customer service-based industry is preferred.
Previous experience within a sports, entertainment, or related field is preferred.

Responsibilities

Proactively welcome guests and answer questions.
Identify opportunities to create memorable experiences for guests.
Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
Provide directions to ticketed seats and other facility locations.
Preventing guests from moving from one seat to the next.
Respond to and/or escalate guest complaints, concerns, and compliments.
Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
Effectively communicate safety and security measures.
Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance.
Perform other duties and responsibilities as assigned.
Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building including walking steps, exposure to loud noises, and standing for long periods of time.