Usher | Part-Time| Santander Arena

Oak View Group•Reading, PA

8h•$11 - $12•Onsite

About The Position

The p art time event Usher is responsible for overseeing the safety of our guests. They serve as guides, answer questions from the public and also serve as ticket takers for events. This role pays an hourly rate of $11.00 - $11.50. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Requirements

Knowledge of Event Services and affiliated roles & responsibilities
Able to work flexible and sometimes demanding schedules ( including: nights, weekends, and holidays)
Excellent customer service, client relations, interpersonal and communication skills
Must be accurate and detail oriented
Must be physically fit to perform all essential duties/ requirements associated with this job

Nice To Haves

Strong knowledge of Alcohol Control Policies in event driven industry is an asset
Possession of valid Standard First Aid and CPR Certification is an asset

Responsibilities

Provide excellent customer service to all patrons and employees
Greet all Guests in a welcoming and friendly manner
Conduct regular inspections of assigned and deployed positions; ensuring the safety of all fans at all times
Familiarity with the City of Springfield and local attractions
Assist with maintaining safe environment throughout MassMutual Center at all times
Inform Fans of seat locations and provide assistance where needed
Retrieve and verify Fans’ tickets, as required
Operate a ticket scanner and follow ticket scanning protocol as outlined in team training
Direct Fans with special needs/ requests to Fan Services
Work in compliance with the provisions of the Occupational Health and Safety Act
Work with enthusiasm and professionalism at all times
Perform any additional tasks as assigned