Usher - Fort Bend Epicenter

The Sports Facilities Companies•Rosenberg, TX

2d•Onsite

About The Position

Fort Bend is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Rosenberg, TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Fort Bend Epicenter is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Usher will safely and courteously escort venue guests to their seats and will assist with the operation of events.

Requirements

Must be outgoing and able to provide exceptional customer service
Must be able to adhere to a schedule, arrive on time for events and stay for the duration of events
Must be able to successfully complete provided on-the-job training
Ability to learn venue layout and operating guidelines
Must be at least 18 years of age

Responsibilities

Greets guests and assists them in finding their seats
Assists guests with locating exits and amenities such as restrooms and food & beverage locations
Assists any ADA guests or any other special needs to and from their seats
Ensures all walkways, aisles and designated seating areas are clean and free of debris
Calmly assists with disputes involving tickets and seats
Assists with guest complaints or concerns and reports to management
Monitors events for unruly behavior and reports to management
Watches for safety or security issues and reports to management
Assist and transport guests as needed around the facility during event
Performs other work-related duties as assigned by management