Usher | Part-Time | CFG Bank Arena

Oak View GroupBaltimore, MD
5d$18Onsite

About The Position

An Usher is a vital member of the Arena staff as they are involved in direct contact with the public. As a representative of the CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guest enjoy their visit. Providing top notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guest at CFG Bank Arena. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment. This role pays an hourly rate of $18.00

Requirements

  • The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • 70% event availability commitment. Event requirement is subject to change with notice
  • Demonstrated ability to follow instructions and work in a fast-paced environment
  • Must have strong verbal and written communication skills.
  • Ability to handle stressful situations
  • Must be 18 years of age or older
  • Arrive at work in appropriate furnished uniform, refrain from cellphone use in public spaces while on post and remaining on post until dismissed or relieved.

Nice To Haves

  • Previous experience in a customer service-based industry is preferred
  • Previous experience within a sports, entertainment, or related field is preferred

Responsibilities

  • Proactively welcome guests and answering questions
  • Identify opportunities to create memorable experiences for guests
  • Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas.
  • Contact a supervisor if your encounter an issue with “duplicate tickets”
  • Provide directions to ticketed seats and other arena locations
  • Preventing guest from moving from one seat to the next
  • Respond to and/or escalate guest complaints, concerns, and compliments
  • Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
  • Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
  • Effectively communicate safety and security measures
  • Reports any suspicious activity to supervisors and/or management.
  • Monitoring your section for additional and continuous assistance
  • Perform other duties and responsibilities as assigned
  • Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building including walking steps, exposure to loud noises, and standing for long periods of time.

Benefits

  • 401(k) savings plan and 401(k) matching

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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